Senior Sales & Service Officer( Acting Branch Manager )
Dubai Islamic Bank
Total des années d'expérience :25 years, 9 Mois
In charge of entire operations in the branch.
Assist and back up the branch manager in terms of cash management and daily service activities.
Approve Transactions and telex transfers, sign draft and voucher.
Ensure customer satisfaction, error free transaction by supporting and overseeing the activities of the tellers.
Periodic review, audit and monitoring of risk across all tellers activities and clearing cheques
Coach the front line staff on system procedure whereas new/amended procedures. /processes are discussed with the branch manager who will insure to train /educate his branch team.
Coordinate with center processing Dep. Related to customer/account opening, signature scanning, cheque book remittances and clearing.
Coordinate with central operations resolution of pending customer queries with settlement, credit administration, card operation, trade finance or central processing Dep.
Insure all customer complaints directed from the branch front office or call center are resolved within 2 working days of receiving a complaint and resolution provided back to the branch staff or call center.
Distribute/check all branch reports, sign off and initiate action, if necessary.
Arrange and provide the customer the best rate in the market for exchange the foreign currencies.
Lead the team (front office line )to achieve the target(referrals for fix deposit, credit card and investment products) which is put by the management.
Dealing with all the Excellency customer and provide them the best and excellent service (as the AUH branch is the center for the wealth management).
Real stat Finance, Auto Finance, Ijarah service, Islamic Visa Card, opening & close account...
Handling the Dubai team on behalf of the team leader; coordinate between my staff and the mangers for handling their issue.
1-Responded accurately and thoroughly to customers on a wide range of Islamic product offered by the bank.
2-Processed transactions and completed all internal/external paperwork within designated time frames.
3-Utilized effective client relation to maintain high quality service.
4-Interacted with other departments within the bank such as the operations department.
Get the best team performance certificate
Handling auto finance deal in Sharjah with (Alhabtoor show room & used card market).
I worked with the company since the opening date and was one of the founders of the company sales policies, I was in charge of the sales task and team, I dealt with privet as will as government establishments, following-up tenders and finalizing deals.
Last year in Bachelor of Business Administration
High diploma in computer science 3 years after secondary school