Mohammed El Hawary

1-Provide all HR Personnel related to the labor office and social insurance.
Main Activities:-
 Follow-up insurance for workers in terms of dealing with Insurance Office.
 Follow-up all labor office complain.
 The application system sick leave and annual emergency officials and guidance to their role in the planning of annual leave and approval.
 Provide advice and assistance when conducting staff performance evaluations
 Preparing HR orientation for new employees.
 Organize staff training sessions, workshops and activities.
 Following the HR Vacation Policy, Calculating vacations balance.
 Provide basic counseling to staff who have performance related obstacles.
 Handling all Investigations for the employees in case of fault.
2-Monitor staff performance and attendance activities.
Main Activities:-
 Monitor daily attendance.
 Investigate and understand causes for staff absences.
 Recommend solutions to resolve chronic attendance difficulties.
 Provide basic counseling to staff who have performance related obstacles.
 Provide advice and recommendations on disciplinary actions.
 Monitor scheduled absences such as holidays or travel and coordinate actions to
ensure the staff absence has been adequately covered off to ensure continuity of
Services.
 Inform affected staff or residents of unexpected absences from work and coordinate
actions ensuring the continuity of services such as cancellation of events and locating
Keys.
3-Coordinate staff recruitment and selection process:-
Main Activities:-
 Provide advice and assistance to supervisors on staff recruitment.
 Screen received CVs to be able to conduct initial phone screening.
 Prepare notices and advertisements for vacant staff positions.
 Schedule and organize interviews.
 Participate in applicant interviews.
 Give assistance in Preparing Annual Manpower Plan.

Provide Vodafone Egypt High customers with all required information related to the company products and
services with delighting them with a superior customer service.
 Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction
and Loyalty.
 Support and provide superior service via phones, e-mails and faxes as a receiver and caller and follow-up on
customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer
satisfaction.
 Answer inbound calls and respond to customer requests to ensure customer satisfaction.
 Perform the necessary & right action on systems and tools in order to fulfill the customer request properly and
maintain the company’s financial position.
 Maintain the required knowledge level of the company’s products, services, & solutions and stick to the
agreed on formal information sources to ensure delivering full and accurate information to the customer.
 Update the existing database with changes and the status of each customer/prospective customer whenever
required and complete call logs and reports so that we have a valid reference and database for our
customers to ensure proper planning & to guarantee taking the right decisions.
 Build customer’s interest in the services and products offered by the company and offer cross selling and/or
up selling the company’s solutions, products, & services whenever possible which will guarantee the
business continuity and contribute in achieving profit share and raise up the ARPU.