Consumer Collection
Vodafone Egypt
Total years of experience :6 years, 4 Months
Work
Experience
Work
Experience
➢ Current Job:
❖ Consumer Collection At Vodafone Egypt
❖ (JUL 2006 - Now)
❖ Duties:
❖ Joined to Vodafone Egypt at Jul 2006 as Customer Service Core QUE
❖ Joined to Med QUE at December 2006 and Supported High Segments.
❖ Joined to Cent QUE from June 2007 to Septmber 2009.
❖ Joined to Vodafone Egypt at Jul 2006 as Customer Service Core QUE
Joined to Med QUE at December 2006 and Supported High Segments.
Joined to Cent QUE from June 2007 to Septmber 2009.
Transferred to Vodafone cash team and Vodafone Money Transfer Starting from October 2009.
Joined To Collection Team Starting from 12/2010.
Handel all Customer Segments Respond to Inquiries and Complaints of Customer's faster Solution.
Handel Collection Billing Customers all Segments
Proficiency in the use of Siebel, Minsat, C Cat &Collection applications.
Responding to Inquiries Customer's Competitive Companies on how to Port in with Vodafone Network.
Responding to Customer Inquiries and Complaints after Conversion or During transfer Procedures.
Support ADSL Queue and Collect ADSL Billing
Loan at TLS ((Trade Line Support)) Consumer Activation from 25/9/2010 till 04/11/2010
❖ Transferred to Vodafone cash team and Vodafone Money Transfer Starting from October 2009.
❖ Joined To Collection Team Starting from 12/2010.
❖ Handel all Customer Segments Respond to Inquiries and Complaints of Customer's faster Solution.
❖ Handel Collection Billing Customers all Segments
❖ Proficiency in the use of Siebel, Minsat, C Cat &Collection applications.
❖ Responding to Inquiries Customer's Competitive Companies on how to Port in with Vodafone Network.
❖ Responding to Customer Inquiries and Complaints after Conversion or During transfer Procedures.
❖ Support ADSL Queue and Collect ADSL Billing