SALES EXECUTIVE
ROTANA HOLIDAYS
Total des années d'expérience :8 years, 9 Mois
Led sales forecasting, market trend evaluation and segment strategies.
Developed comparison tables of products and services by researching product pricing, ratings and performance.
Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
Managed the highest volume account in assigned territory.
Formulated custom business plans for incoming account managers.
Negotiated prices, terms of sales and service agreements.
Set up and maintained global account management and reporting tools and processes.
Presented innovative digital media marketing presentations to executive decision makers.
Evaluated current service needs and product satisfaction levels with established customers.
Enhanced marketing exposure through effective website content management and direct correspondence with
potential clients.
Achieved triple digit year-over-year growth in territory business base accounts.
Developed new business opportunities by effectively communicating product lines to leading international
corporations.
Evaluated market trends and recommended marketing budget allocations to top management.
Maximized revenues in several programs by implementing creative sales training techniques.
Organized focus groups to design the best marketing strategy for product offerings.
Identified investment opportunities, threats and challenges to accurately forecast the company budget.
Created alternative business plans to improve customer relationships.
Networked and interacted with local, national and international associations to optimize industry connections.
Executed calling campaigns targeting direct end-user prospective accounts.
Solicited commercial property interest in low-cost, alternative energy resources.
Pursued all website inquiries in specific territories to increase potential customer base.
Launched new sales training programs to drive continuous profitability improvements.
Researched clients' business issues and goals to offer appropriate solutions.
Collaborated with account executives to penetrate new accounts, identify potential
customers and coordinate product demonstrations.
Strategized with sales team to prospect and qualify potential customers within assigned
geographic territories.
Granting of established discounts for room and
Cross-trained and backed up other customer service managers.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Identified individual development needs with appropriate training.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Devised and published metrics to measure the organization's success in delivering world
class customer service.
Developed highly empathetic client relationships and earned a reputation for exceeding
service standard goals.
Maintained up-to-date knowledge of product and service changes.
Assumed ownership over team productivity and managed work flow to meet or exceed quality
service goals.
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Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Effective liaison between customers and internal departments.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Facilitated inter-departmental communication to effectively provide customer support.
Maintained accurate records of past due customer account activity.
Managed work flow to exceed quality service goals.
Strong leader of customer support staff.
Trained staff on operating procedures and company services.
Fostered an environment which encouraged continual process improvements.