محمد الشهاوي

المهام والمسؤوليات الأساسية
1. البحث عن العملاء المحتملين (Lead Generation & Prospecting)
البحث عن العملاء المستهدفين والشركات المحتاجة للخدمات التسويقية.
دراسة السوق وتحديد الفرص الجديدة.
الحصول على Leads من خلال:
LinkedIn
المكالمات الباردة (Cold Calls)
الإيميلات
الفعاليات والمعارض
السوشيال ميديا
الترشيحات والعلاقات
2. التواصل مع العملاء
التواصل مع العملاء المحتملين والتعريف بخدمات الشركة.
تحديد مواعيد الاجتماعات والمكالمات التعريفية.
فهم احتياجات العميل ومشكلاته وأهدافه التجارية.
بناء علاقات احترافية طويلة المدى مع العملاء.
3. تقديم خدمات الشركة

شرح وعرض خدمات الوكالة مثل:

صناعة المحتوى (Content Creation)
إدارة السوشيال ميديا
الإنتاج الإعلامي
إنتاج الفيديوهات
الـ Branding والهوية البصرية
تصميم وتطوير المواقع الإلكترونية
تطوير تطبيقات الهاتف
وضع الاستراتيجيات التسويقية
4. إعداد العروض والأسعار
تجهيز عروض أسعار مناسبة لاحتياجات العميل.
التنسيق مع الفرق الداخلية لتحديد التكلفة.
إرسال Company Profile وPortfolio والعروض التقديمية.
متابعة العميل والتفاوض حتى إتمام الاتفاق.
5. إدارة الاجتماعات مع العملاء
تقديم الأفكار والحلول بشكل احترافي.
شرح تفاصيل المشروع والمراحل الزمنية.
الرد على استفسارات واعتراضات العملاء.
التفاوض وإغلاق الصفقات.
6. دراسة السوق والمنافسين
تحليل المنافسين واتجاهات السوق.
البحث عن فرص جديدة للنمو.
متابعة أحدث التطورات في التسويق الرقمي والتكنولوجيا.
7. التعاون مع الفرق الداخلية

العمل مع:

المصممين
صناع المحتوى
المبرمجين
فريق الإنتاج الإعلامي
فريق الاستراتيجيات
مديري المشاريع

وذلك لضمان:

فهم متطلبات العميل بشكل صحيح
تنفيذ المشروع بكفاءة
تسليم الخدمات بجودة عالية
8. إدارة الحسابات والعملاء
الحفاظ على العلاقات مع العملاء الحاليين.
تقديم خدمات إضافية (Upselling & Cross-selling).
ضمان رضا العميل واستمراريته.
متابعة العميل بعد تسليم المشروع.
9. تحقيق أهداف المبيعات
تحقيق الـ KPIs والأهداف الشهرية.
زيادة الإيرادات والمبيعات.
متابعة نسب التحويل والصفقات.

1. Business Development & Partnerships
. Identify and pursue new real estate investment and business opportunities.
. Build and maintain strong relationships with investors, developers, potential clients, and real estate agencies.
. Initiate and finalize strategic partnership agreements to expand business volume and market reach
2. Market Analysis & Growth Strategy
.Conduct market research and competitor analysis to identify trends, opportunities, and risks.
. Prepare analytical reports on supply, demand, pricing, and market dynamics.
. Contribute to the development and implementation of effective marketing and expansion strategies.
3. Client Relationship Management
. Maintain ongoing relationships with existing clients to ensure satisfaction and repeat business.
. Attract new clients and present suitable real estate offerings that meet their needs.
. Organize meetings and presentations for potential clients and partners.
4. Sales & Negotiation
. Negotiate terms and conditions with clients and investors to close successful deals.
. Prepare commercial proposals and finalize contracts in coordination with the legal department.
. Achieve assigned monthly and annual sales and revenue targets.
5. Internal Coordination
. Collaborate with marketing, design, and customer service teams to develop promotional materials and sales campaigns.
. Support the company’s brand positioning and presence within the real estate market.
6. Reporting & Performance Follow-up
. Prepare periodic reports on business development performance, sales results, and pipeline status.
. Provide continuous recommendations to improve business processes and increase profitability.

• Market Research and Analysis
• Lead Generation and Targeting
• Client Relationship Management
• Sales and Negotiation
• Partnership and Alliance Building
• Reporting and Feedback
• Cross-Departmental Collaboration

. Strategic Growth & Market Analysis
. Lead Generation & Outreach
. Relationship & Partner Management
. Negotiation & Closing
. Sales Performance Tracking
. Collaboration
. Networking. Business Development Strategies
. Planing
. Collaboration

• Searching for opportunities to acquire contracts with new companies.
• Study the market conduct research and forecast sales in terms of numbers and revenues.
• Acquisition of companies that deal with competitors with the same advantages, adding other advantages to them.
• Responsible for maintaining and developing relationships with existing customers over the phone.
• Building monthly \[PCL\] Prospect client list.
• Ensure that all necessary documents are submitted and validated, and terms are negotiated.
• Writing the contract between the two companies and reviewing its validity.
• Achieving the company's set annual goals.
• Provide consultancy and crisis solutions to the client's needs.
• Define their own client goals.
• inquire about and categorize customers.
• Negotiating deals offered by the company to other companies, to distinguish between us and other companies' offers in terms of pricing, operation, and follow-up.
• Establish meetings with clients at home and abroad to discuss cooperation between us.
• Participation on behalf of the company in exhibitions or conferences.
• Dealing with complaints or objections through meetings or conference calls with different parties and providing appropriate solutions, to achieve customer satisfaction.
• Studying the competitor daily in the market from his dealings with other companies for his new offers, we collect them in different ways.
• Persuading the client to work with us and with the competitor at the same time to find out the difference between the two companies to add different methods of dealing, allowing the client to have the best choice.
• Discuss with management, direct manager, and commercial director in some cases regarding the provision of new services or technologies to customers who work with us, customer leadership, and how to provide them.
• Support the management in developing and implementing the company's strategies and plans to achieve sales targets.

• Aware of new services and competitors' prices.
• Train the new audit team.
• Delegating tasks to each employee and putting deadlines to see performance among each employee.
• Determining the company's goals, and how he will be a contributor to this matter and guiding the team with managers to carry out the required tasks.
• motivate the team.
• Writing daily customer follow-up reports.
• Education of the team on different follow-up methods and their multiple methods.
• Daily follow-up of the team in its daily visits and the method of following up on customers.
• Monitor team performance and report on metrics.
• looking the team needs in a market.
• Always listen to the team and feedback on everything and help them to solve the problems.
• Received the reports from the team and reviewed then sent them to the supervisor.
• Participate with them in the field tour for direct guidance.
• Organizing activities between the team to create a spirit of cooperation between them through tasks.
• Workflow control during field trip and Monthly target control and review with management to correct errors.
• Follow up on correcting previous mistakes.
• Define plans for fieldwork to suit everyone.
• Monthly and daily contact with the supervisor to the team and working method.
• Connect with leading positions in case of difficult problem-solving.
• Coach and help.

• Same responsibilities as a senior audit team In addition to leadership and follow-up team only without sending reports

During this period, I was delegated by the audit Department for a period to train staff, organize the place, and operate it well with a female colleague who has the same experience.
• Inform customers of discounts and special offers.
• Helping customers find the right product.
• Helping the customer make informed decisions about their purchase of merchandise.
• Store shelves elegantly and attractively for customers.
• Labeling products with prices and considering the difference in prices at appropriate times.
• Daily inventory of the treasury after the end of the day and make sure that there are no shortages.
• Bi-monthly and monthly verification of the incoming and outgoing products inside the store.
• Always be aware of the different prices of competitors and external prices to compare the customer with the best and the reason for buying the product from the company.
• Knowledge of stock-taking procedures.
• Organizing the shop and ensuring its cleanliness externally and internally.

Sales:
• Open a new selling point.
• Look for weak points in the regions, a plan for expansion, and prevalence.
• Activate the clients they do business with us by solving problems and renewing the relationship.
• Clients are working with competitors.
Advertising:
• Announcements to the customers about new services have been entered.
• Distribution of advertising.
• Zoning, streets, and good destinations for advertising.
• identify customers with excellent destinations to intensify advertising on them.
• Visiting the customer sent by the sales department to install an illuminated advertisement.
• Develop a plan for each area with the names of the areas and streets and arrange.
• Meeting with the supervisor and the manager to study the monthly plan traffic.
• Coordinating with the advertising company to develop a traffic plan to install the advertisement.
Quality monitor:
• Quality service Audit, competitor, and market observation.
• Audit the uses of services with customers.
• Audit the customer sales, find out the reason, and send reports.
• Audit the sales team and supervisor On coverage and dealings.
• Audit market prices in relation to the company and with competitors' prices.
• Audit on the distributors.
• Audit competitors in coverage, spread, and new services they have, and their pricing.
• Audit on the outlets (Masary Shops).
Resolve problems: Solving customer problems in everything related to them, whether they are with the representative, operating problems, or services

• Responsible for selling: Selling Orange services and opening an account for the company to add other future services for large, small, and medium enterprises.
o Corporate Lines
o GPS individual & corporate
o Cameras Monitor
o Internet mobile
o ADSL
o USB Internet
o PBX Solution Hotline
o Bulk SMS
o M2M
o WEB Developer
• Preparing the monthly and daily periodic sales reports to be discussed with the supervisor.
• Acquisition of contracts with new companies.
• Study the market and forecast sales in terms of numbers.
• Acquisition of companies that deal with competitors with the same advantages.
• Building good and continuous relationships with all companies, whether there is a contract or not, to get an opportunity for new acquisition and to contract with them.
• Build a database.
• Studying the competitor daily because of the offers it offers, to know how to deal with the current and prospective customers.
• Negotiate between with technical team and the client to arrive the better solutions with the two companies to reach the best solution to close the deal.
• Determining potential opportunities for contracting with companies.
• Convince the customer to work with us and with the competitor at the same time to know the difference.
• Responsible for accounts for companies already contracting with us.
• making monthly visits to the Existing clients and adding new services to their account.
• using different new directories to open new databases like knocking on doors.
• Invite prospects and make appointments for visits.
• Generate new leads from Existing clients.
• Fill out the daily reports and submit them to the manager.
• Achieving the monthly target ten days before the end of the month002E

• Training of new sales team.
• Delegating tasks to each employee and setting deadlines to see performance among each employee.
• motivate the team.
• Preparing sales reports for each employee in the middle of the month and at the end of the month to the Director of Sales and Marketing.
• Continuous education of the team in terms of the different schools of sales methods.
• Daily follow-up on the team in its daily visits, prospecting for new and anticipating customers, and helping them find them indirectly
• Discovering the team's needs in filling in the deficiencies it faces.
• discovering and showing hidden skills in a team, and this is done through training and providing permanent support to it.
• help them to resolve any problems or conflicts.
• Always listen to their feedback on everything.
• Participate with them in the field tour for direct guidance in the event of a defect they face to create a database, support them, and raise their morale.
• Organizing activities among the team to create a spirit of cooperation between them.