Project Manager - UCM Deployment
AINS (Australian Internet Solutions)
مجموع سنوات الخبرة :14 years, 0 أشهر
Project managed a team of technical experts to deploy Unified Communications Management systems for AINS clients.
Managed the deployment and upgrading of Enterprise Telephony and Contact Centre environments through latest in Cisco communication and collaboration technology, including Cisco Call Manager BE6Ks in conjunction with ISDN failover for high availability.
Managed 3rd Party vendors for training and transition requirements to ensure business specific requirements are met and strategic objectives are aligned with the Business model.
Managed risk and quality with AINS client and business executives by understanding external and internal factors of influence and mitigating the impacts and likelihoods to the business; utilizing detailed project plans and a proactive approach to track milestones and high risk items and working closely with stakeholders and vendors to achieve required outcomes.
Developed and managed the quality items identified in the quality acceptance plan QAP which include planned Quality assessments throughout project phases such as checklists and testing procedures pre-deployment and during configuration of key deliverables as well as thorough UAT approach during transition. Key focus and visibility during UCCX and IVR configuration and testing.
Managing Quality Acceptance through transitional phases of the project to manage cultural changes post deployments. Planned transitional phases for all clientele, which included UAT and quality acceptance planning to ensure business readiness pre-deployment.
• Develop strategic project plans and update project organisational assets
• Manage contract negotiations, risk management with Clients and Vendors.
• Resource management and vendor management.
• Develop and maintain risk register and quality acceptance plan.
• Manage project scope and variance to Cost & Schedule.
• Administer contract agreements, purchasing, and fulfilment.
• Oversee solution presentation designs, Low Level designs with Solution Designers.
• Manage team and organise Workshops, focus groups and project meetings.
• Manage Cash flow plan and revenue for project life cycles
• Provide ETC reporting for client management and executive teams
Project managed Telstra infrastructure Power Rail Upgrade: Upgrading Telstra Technology racks for Big Pond and EDN Networks. Solution to enhance and accommodate the power needs across all Telstra datacentres as well as enabling power redundancy for all power racked equipment, reducing risk of equipment failure and power outage.
Lead 5 - person team in all aspects of business development and account management for Enterprise Services projects including the consolidation and reduction of Infrastructure Services projects workload by 40%. In turn, allowing for enhanced resource management & distribution for the infrastructure teams.
Project managed Cisco EOL Programme for Colo switches in Sydney & Melbourne (Pitt St, St. Leonards & Exhibition St. IDCs), to upgrade Network infrastructure with new PoE switches, enabling scalability, energy efficiency and technology growth with enhanced technology enablement, such as IP phones & IP video.
Projects lead multiple simultaneous infrastructure projects to deliver various business initiatives including Server virtualization in Cloud Services reducing technology footprint, in tern, reduction in physical footprint and hardware costs for Green datacenter strategies.
• Develop strategic project plans and update project organisational assets
• Manage contract negotiations, risk management with Clients and Vendors.
• Resource management, with direct team reports of
Project Managed Toyota Network Refresh project, leading team of 4 Network Engineers upgrading End Of Life network equipment across Toyota managed sites, including SSL security appliances, Cisco Core switches and Internal & External Firewalls, with Backup Solution strategy and Risk management. To allow for strategic growth and to cater for optimum network utilisation.
• Manage SOW and contract agreement with Stakeholder/Client.
• Manage steering committee meetings for roadmap strategies and current coarse projects.
• Lead & mentor technical team to successful project completion.
• Manage project schedule.
• Manage Cash flow plan and revenue for project life cycle
• Manage presales & delivery of projects, end to end.
• Provide ETC reporting regarding project and business initiatives for stakeholders including client management and executive teams.
• Track project spending and ensure project costs are allocated to the appropriate cost centers.
• Vendor & Procurement management.
• Team Mentoring and coaching.
Project managed Tenix Site Relocation and Migration of technology equipment from existing Sydney sites to new Headquarters in Mount St, North Sydney.
Managed a team of 5 engineers to plan the relocation of technology equipment. utilising teamed focus groups and workshops; involving business personnel and ICT team leaders.
Negotiated contract agreement with Tenix ICT Manager and CEO, Andrew Pamflett and David Tilstrum; to meet the scheduled grand opening of the new Tenix head office in North Sydney.
Managed new IP MAN link upgrade with Telstra telecommunication carrier for Data & Voice for larger bandwidth enabling a faster internet solution.
Managed new UCM (Unified Communication System) VoIP solution as per agreed SOW and scope requirements for enhanced software managed switchboard and IP Phone,
Video conferencing and network management.
Manage new Server infrastructure upgrade utilizing latest server virtualization.
• Manage Stakeholder CEO Expectations for opening of new Office in Sydney as per negotiated contracted agreement.
• Lead & mentor technical team to successful relocation & migration.
• Stakeholder management and vendor negotiation.
• Develop, Manage and execute project plan
• Allocated & managed project team resources during project life cycle.
• Attend steering committee meeting to report on project progress and strategicc objectives..
• Work Performance reporting on all aspects of project status.
• Manage Cash flow plan and revenue for project life cycle
• Provide ETC reporting for client management and executive teams.
• Track project spending and ensure project costs are allocated to the appropriate cost centers.
• Team Mentoring and coaching.
Project Managed Amcor UNIX Midrange Transition (IBM P770 & HP Superdome) to Fujitsu Cloud Services (Eternus SAN) managing a team of 5 people, and delivered within Budget, Schedule & scope.
Managed a team of 4 technical engineers to consult with AMCOR business personnel to strategically export data to Fujitsu Cloud services. Provided best practice solutions for exporting of data across to the Fujitsu Eternus SAN. Managed the project with Fujitsu’s Cloud service architectural team to lower hardware management costs and allow for an overall reduction in the server footprint.
• Manage team and organise Workshops and project meetings.
• Manage Cash flow plan and revenue for project life cycle
• Provide ETC reporting for client management and executive teams
• Manage presales & delivery of projects, end to end.
• Manage Scope & Schedule Variance.
• Track project spending and ensure project costs are allocated to the appropriate cost centers.
• Client/Stakeholder management
• Vendor & Procurement management.
• Team Mentor: Manage internal Workshops and focus groups with team members
Project Managed Web Server Upgrade in conjunction with Database upgrade to increase Web performance and allow for compatibility for all 64 bit applications implemented by the Department of Human Services.
Lead a project team of 3 technical specialists to upgrade Web server farm in conjunction with new Database servers as well as managed the Business testers for all HiiP Application testing. Managed the upgrade and configuration and testing of all servers for all in house applications for the on boarding of all Web/HiiP servers to the production Web farm.
Managed technical solutions for OOH to ensure upgrade of Web farm was completed on schedule, In-time for new Department of Human Services software release.
• Develop, Manage and execute project plan
• Attend steering committee meeting to report on progress.
• Manage Scope & Schedule Variance
• Manage Cash flow plan and revenue for project life cycle
• Provide ETC reporting for client management and executive teams.
• Financial management, variance and Resource management
• Track project spending and ensure project costs are allocated to the appropriate cost centers.
• Allocated & managed project team resources during project life cycle
• Participate in joint Client/Supplier Workshops.
• Manage Supplier and vendor relationships.
• Liaise with problem management & incident teams to channel support issues.
• Attend Change Control meetings (Change management system/USD)
• Manage stakeholder expectations. Risk analysis - Identification, assessment and recommendation. Project Procurement and contract liaising
Project Managed Technical Support Team for the ANZ Head Office Technology Transition to 833 Collins St, Docklands.
Lead a project team of 15 technical specialists to support the technology relocation of 8500+ user base for the ANZ bank from the CBD office locations.
Managed strategic technical solutions for ANZ for printing solutions to gain optimum cost effective and efficient printing environments.
• Financial management, variance and Resource management
• Stakeholder management and vendor negotiation.
• Schedule management.
• Vendor Management for MFDs.
• Develop, Manage and execute project plan
• Manage Scope & Schedule Variance
• Manage Cash flow plan and revenue for project life cycle
• Provide ETC reporting for client management and executive teams.
• Track project spending and ensure project costs are allocated to the appropriate cost centres, utilising Clarity PPM & SAP.
• Allocated & managed project team resources during project life cycle
• Participate in joint Client/Supplier Workshops.
• Manage Supplier and vendor relationships.
• Liaise with problem management & incident teams to channel support issues.
• Accomplishing project fielding/deployment on time and within budget.
• Attend Change Control meetings (Change management system/USD)
• Providing daily supervision and resource management using CA Clarity
• Manage stakeholder expectations. Risk analysis - Identification, assessment and recommendation. Project Procurement and contract liaising
Project managed Toyota Server transition to Fujitsu managed Services datacentres, utilising 2- phased staged approach to transition Server and Mainframe environments reducing Toyotas maintenance costs.
• Manage steering committee meetings for roadmap strategies and current coarse projects
• Lead & mentor technical team to successful relocation.
• Manage stakeholder expectations. Risk analysis - Identification, assessment and recommendation. Project Procurement and contract liaising
• Provide ETC reporting for client management and executive teams.
• Track project spending and ensure project costs are allocated to the appropriate cost centres, utilising Clarity PPM & SAP.
Project Managed Avanti PAT environment (Production Assurance & Testing) Stress Testing environment for WorkSafe.
Lead technical team of 2 developers, DB engineer and 1 tester for implementing stress testing environment.
• Manage team and organise Workshops and project meetings.
• Develop, Manage and execute projects to meet strategic business needs.
• Manage Cash flow plan and revenue for project life cycle
• Provide full Cost expenditure and ETC reporting for client management and executive teams.
• Manage testing & DBAs.
• Manage presales & delivery of projects, end to end.
Project lead Infrastructure team for TAC Head Office Technology Transition to Geelong Head Quarters in Geelong City.
Implemented new Network environment, including new site Production Core switches, VoIP and Wireless infrastructure, Video conferencing VLANs.
Project managed Office Extension Fitout for Geelong TAC site, to accommodate for the expansion of 250+ new users.
Project Lead Infrastructure team to implement Dark Fibre Ring Solution for ITSS/VWA Interconnect project connecting TAC and WorkSafe Production Environments in Exhibition St, DR site HP at Tally Ho and Noble Park Managed services. With Operational Handover.
Project Lead Datacentre Relocation for TAC DR environment at Tally Ho (HP) Datacentre.
• Financial management and Resource management
• Stakeholder management and vendor negotiation.
• Develop, Manage and execute project plan
• Manage Scope & Schedule Variance
• Manage Cash flow plan and revenue for project life cycle
• Provide ETC reporting for client management and executive teams.
• Allocated & managed project team resources during project life cycle
• Project Lead team using Focus groups, team workshops and 1 on 1 coaching.
• Manage Cash flow plan and revenue for project life cycle
• Provide full Cost expenditure and ETC reporting for client management and executive teams.
Managed onsite Technical Support Team for the Ross Cosmetics Head Office to upgrade the hardware, security and mail environments, with 4 technical engineers and 1 on call helpdesk for 2400+ user base.
• Managed national SOE upgrade project.
• Managed IT Support desk operations.
• Managed Staged Laptop & Desktop Refresh projects.
• Managed File server & MS Exchange migration.
• Upgraded Security systems: Implemented Watch guard security solution.
• Project Managed Infrastructure projects: Network Upgrades.
• Utilised technical expertise to Business board/managers/controllers for IT security and disaster recovery strategy.
• Implemented and Delivered Mail security Project - Mail Marshal.
• Implemented and Delivered Content security Project - Web Marshal.
• Manage technical changes to IT environment.
• Managed IT budget and finances.
• Completed and delivered expansion projects - Planning and Implementation
• Manage stakeholder expectations.
• Develop, Manage and execute projects to meet strategic business needs.
• Project scheduling and cost estimating
• Project Procurement and vendor management
• Financial & Cost plans & Estimated costs to complete
• Team Leader of 2nd & 3rd Level Support team for S-Central Melbourne.
• Administered LAN and WAN Network (50+ servers/650+ users)
• IT Resource Management for S-Central client base
• Managed Win2K3 Server upgrades for S-Central Clients
• Lead technical team in Server consolidation projects
• Managed Desktop rollout projects.
• Maintained and supported level 2/3 systems for SRG systems
• Maintained and supported LAN/WAN infrastructure including Cisco routers, Cisco switches, Cisco and Watch guard firewalls, Printers, ISDN links
• Administered Win2000 and NT server on multiple domain networks
• Implemented, supported and upgraded Win NT, Win2003/2000 servers, Active Directory and Exchange 5.5 to 2000
• Implemented and supported VPN environment
• Supported and trouble-shooted Citrix environment
• Implemented, supported and upgraded firewalls (Cisco, Linux /VPN, Watchguard)
• Provided technical expertise to Desktop and Network team projects.
• Utilised network-monitoring tools for server optimisation and network activity
• Implemented and supported Anti-virus and Backup solutions for S-Central client base.
• Supported and trouble-shooted IIS, virtual sites, and hosting and co-location servers.
• Project team member in Bunnings Infrastructure project team
• BBC hardware Store Migration & Hardware Refresh projects.
• Implemented server hardware upgrades and rollout nationally.
• Provided Network support and remote troubleshooting for new Bunning sites.
• Provided Desktop support new Bunning sites.
• Maintained and supported level 2-system troubleshooting for Bunnings network.
• Implemented and supported LAN/WAN environment.
• Maintained and support LAN/WAN infrastructure including Cisco routers, Cisco switches.
• Implemented, supported and trouble-shooted Win 2000.
• Supported and trouble-shooted wireless connectivity to databases via third party devices.
Bachelor of Computer Science and Software CSSE Engineering Swinburne University of Technology