Mohammed Emira

Deliver service and support to customers through live chats, emails, and phone calls.
Provide answers to customers by identifying problems, researching answers, and guiding customers through corrective steps.
Handle and resolves customer complaints or issues.
Provide information to customers regarding the Company’s services and products.
Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting, and Back Office inquiries.
Follow up on the progress of the response to the customer.
Perform Back Office and Client’s Accounting Department duties as required and update Customer records.
Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls.
Provide feedback on the efficiency of the service processes in place.
Escalate all/any matters to senior management as required to ensure swift resolution of pending issues

Answer telephone promptly and in a polite and professional manner;
Handling patients, referral sources, and administrative department inquires
Communicating with insurance companies and/or prior authorization requests
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Schedule appointments properly and inform patient of items to bring to appointment
Communicate with patients, doctors, nurses and administrative managers to resolve patient complaints and requests
Understand And Analysis when to escalate calls to medical personnel/physicians managers
Follow up with rescheduling missed appointments as assigned

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Managing incoming calls and customer service inquiries
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Solving customer’s issues and complaints & report any complicated issue to the management
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Manage office supplies stock and place orders
Prepare regular reports on expenses and office budgets
Maintain and update company databases
Organize a filing system for important and confidential company documents
Answer queries by employees and clients
Update office policies as needed
Maintain a company calendar and schedule appointments
Organize meeting as required
Distribute and store correspondence (e.g. letters, emails and packages)
Prepare reports and presentations with statistical data, as assigned
Arrange travel and accommodations
Schedule in-house and external events
Document and maintain records of activities and process workflows
Generate reports, store completed work in designated locations and perform backup operations

• Welcome members and guests to the health club
• Run new members through the registration procedure
• Hand out membership cards and provide members with information on the health club’s services
• Inform members of limitations of the health club and ensure that they are followed
• Assess members to gauge their fitness needs
• Provide members with education on health plans and equipment that they need to use
• Create, print and hand out invoices for services rendered and take fee payments
• Walk new members through the club in order to familiarize them with the premises
• Provide instructions on the use of equipment of choice
• Educate members regarding the safe use of equipment
• Demonstrate equipment use for new members
• Oversee members to ensure that they are using equipment in a safe manner
• Ensure that equipment is properly maintained and locked down at the end of the day
• Replace any faulty equipment in order to ensure safety
• Make sure that there are enough health club supplies available at all times
• Suggestively sell health club’s packages, equipment or supplies as instructed by superio

start up my own business for internet services when i still study
Manage network by server
Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
install cameras network
Manage large amounts of incoming calls
Sell network service to customer
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication