Customer Service Representative
Gamma Pizzakraft Lanka Pvt Ltd
مجموع سنوات الخبرة :1 years, 5 أشهر
Manage large amount of incoming phone calls. Generate sales lead. Identify and assess customers'needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternative within the time limits; follow upto ensure resolutions.
Gathering, collating, and preparing documents, materials, and information for data entry. Conducting research to obtain information for incomplete documents and materials. Reviewing all documents and information for accuracy and informing the supervisor of any errors or inconsistencies. Updating and maintaining databases, archives, and filing systems. Performing clerical duties such as filing, monitoring office supplies, scanning, and printing as needed.
Totally covered Adobe Illustrator, photoshop, Indesign and coreldraw. Completed a final project based on graphic design. Awarded with government certified certificate (NVQ IV).
Totally covered MS Office Package, Web designing, fundamentals of JAVA, c# and hardware and networking. Passed with DISTINCTION pass. Awarded with Pearson Assured certificate from UK through UGC certified campus in Sri Lanka
