CUSTORMER SERVICE EXECUTIVE
Q-CONNECT
Total years of experience :3 years, 10 Months
Handling Customer Complaints on Chats.
Informating Customers About Order Status.
Delivering information about a company's offering.
Providing Compensation to the customer's as a Good will gesture.
Troubleshoot problems and drive resolutions.
Escalate unresolved issues to relevant internal teams.
Collect prompt and accurate customer feedback.
Show Empathy towards the customer & to build positive relationships with customers.
To answer questions about a company's product & service and to sell company product & services.
To inform customer's about benefits of purchasing insurance plan from their appliance used for Business Purposes.
To suggest customer best plans according to their needs.
Help customer to activate plans & to reissue plans.
To take daily follow-up of interested customer.
To guide customer to make payment online while purchasing
To deliver information of HDFC Credit Card to the customers.
To convince customers to apply for credit card.
To check whether customer meets the eligibility criteria of the Bank and to suggest cards as per customer needs & eligibility.
To Collect mandatory documents from the applicant (customers).
To verify documents of the customers and to submit verified documents to the bank.
Meet weekly, monthly and quarterly sales quotas.