محمد فرج الله محمد موسى

Shift Leader

• أشغل هذه الوظيفة منذ أغسطس 2018

Front office (The Three Corners Rihana - El Gouna From 08/

Shift Leader في AMC

• الإمارات العربية المتحدة
• فبراير 2018 إلى يونيو 2018

Guest Service Agent

• أغسطس 2017 إلى ديسمبر 2017

Receptionist

• يونيو 2016 إلى يونيو 2017

Responsible for:
-Register guests, accommodate special requests whenever possible.
-Process check in and checkout guest.
-Handling guest complaints & requests.
-Takes day reservations and future reservations and post it on Opera system.
-Review the online reservations and post the missing booking on the system, charge online booking.
-Performing cashier related functions like posting charge to guest account, raising paid out, currency exchange, and refund.

• يوليو 2010 إلى يونيو 2016

Responsible for:
- Answer phone calls from the guest.
- Make (walk in, Go Show and last Minute Reservation)
-Greet arriving guests, assign rooms, and issue keys.
-Collect guest payment and billing information.
-Provide guests with access to hotel service.
-Posting charges for items that guest may order or use during their stay & calculate the guest’s final bill and collect payment.
-Review the meal plan, room rate, guest profile, arrival and departure date according to the guest voucher.

Telephone Operator

• أكتوبر 2009 إلى مايو 2010

3-Guest Service Agent & Hotel Reservation for Local and Foreign Markets (Sultan Bey -
El Gouna 4* Star)

Telephone Operator في Titanic Resort & Aqua park

• مصر
• أبريل 2009 إلى سبتمبر 2009

Answer outgoing calls, handle guest request & complaints through the phone & make international phone calls.