محمد فرحات

• Administering for Blue Host & GoDaddy web mail.

• Administering for Al Motakamel ERP system.

• Administering for Panasonic telephone system.
• Administering for Manage Engine ticketing system.
• Administering for Panasonic cameras for all branches.
• Administering for cars GPS application.
• Administering for Kaspersky antivirus.
• Administering for Fortigate firewall.
• Design and Implement (VPN) connection for the branches.
• Design and Implement backup plan for data & mails permanently.

• Design and Implement network infrastructure in the new branches.


• Support a wide and varied more than (200) employees in (5) branches.

• Diagnosis and Troubleshooting desktop, laptops, server, application, internet and network infrastructure.


• Keeping an eye out for needed updates.

IT - MANAGER

• Administering for Deraya ERP system.

• Administering for Panasonic telephone system.

• Support a wide and varied client base.

• Diagnosis and Troubleshooting desktop, laptops, server, application, internet and network infrastructure.

• Install and manage network & computers requirements from the software & hardware.
XEROX PRESALES ANALYST

• Supported all aspects of the sales activities and sales channels development for the Xerox products and services.
• Carrying out presentations Xerox printing solutions.

• Worked closely with customers on the technical requirements to plan and innovate in creating complex solutions to meet/exceed their expectation.
• Perform Technical demonstrations for our Customers.

• Conduct Technical training for Xerox end users.

• Possess the ability to build and maintain business relationships with decision makers and influencers.

Management team.
* Administering for Al Motkamel ERP system.
* Administering for Panasonic telephone system.
* Design and Implement (VPN) connection for the branches.
* Support a wide and varied client base.
* Diagnosis and Troubleshooting desktop, laptops, server, application, internet
and network infrastructure.
* Install and manage network & computers requirements from the software &
hardware.
* Design and Implement backup plan for data & mails permanently.
* Design and Implement network infrastructure in the new branches.
* Create help desk documentation with step by step instructions for problem
resolving techniques.
* Keeping an eye out for needed updates.

Netgear, TP Link, Eset.
* Search about new markets, Preparing and executing purchasing forecasts,
Managing vendor rebate programs and target achievement, Product
Availability, Improving product mix, Planning and executing marketing
activities and securing marketing funds, Business understanding.
* Being in sync with market situation.
* Educating sales team on product specs and key selling points.
* Communicating product prices and promotions to sales team and ensure.

• Responsible about outdoor technical support contracts for the companies.

• Responsible about outdoor technical support for individuals.

• Support a wide and varied client base.

• Diagnosis and Troubleshooting desktop, laptops, server, application, internet and network infrastructure.
• Backup all data files for the customers.

• Responsible about staff attitude.

• Responsible about achieve the target.

Administering for Amadeus & Galileo systems.
* Support a wide and varied client base.
* Diagnosis and Troubleshooting desktop, laptops, server, application, internet
and network infrastructure.
* Install and manage network & computers requirements from the software &
hardware.
* Make data & mails backup permanently.
* Make plan & design for network in the new branches.
* Create help desk documentation with step by step instructions for problem
resolving techniques.
* Keeping an eye out for needed updates.

Support a wide and varied client base.
* Diagnosis and Troubleshooting desktop, laptops, server, application, internet
and network infrastructure.
* Backup all data files for the customers.
* Responsible about staff attitude.
* Responsible about achieve the target.

• Assisted local and remote staff with technical problems.

• Analyze and troubleshoot computers software and hardware issues.

• Create help desk documentation with step by step instructions for problem resolving techniques.