محمد هادي

I’m currently handling product and sales operations for dell and Cisco for one of the most esteemed distributor Metra in Riyadh Ksa.

• as per provided details from AMs
Configuring Orders in CCW as per technical requirements from
partner
• Manage change process during provisioning stage
Create and maintain documentation as it relates to network
•
configuration, network mapping processes, and service records
• Meeting Weekly Invoicing targets as advised byVendor and Higher
Management
• Arranging RCNR form and follow up, Fulfilling Return, replacement
and credit notes requests
• Provide status on provisioning related issues
• Checking, updating, answering and sharing all the needed
information, credit notes and invoices tofinance team
• RMA processing for damaged goods
• ETA updates to partners checking the items SAPOs numbers &
QTYs from portal to update the ETA
• Making sure my sales environment stays secure and optimized
• Promoting the use of endpoint security tools like cisco secure
connect, cisco duo in the sales environment.
• Noted employee absences and grievances, and improved team
development and performance with right training.
• Served as key corporate representative, liaising with various
stakeholders in support of operational excellence.
• Increased department profitability by reducing operations costs.
• Supervised daily operations, acting as point of contact for any
queries or obstacles.
• Management Information Systems (Macro Access + SQL)
• Skills in analyzing and interpreting data to provide valuable insights
for decision-making.
• Proficiency in creating reports and dashboards to present
• Information in a clear and meaningful way or better way.
• Experience in creating and utilizing macros to automate
• Repetitive tasks, enhancing the efficiency of database operations.
• Proficient in designing user-friendly forms and writing queries
• To extract specific information from databases.
• Ability to optimize database performance, ensuring quick and
efficient access to data.
• Ability to extract and analyze data from databases to derive
meaningful insights.
• Understanding and application of database normalization
• Principles to ensure data integrity.
• Ability to work effectively with cross-functional teams
• Handled stafftraining and development, maintaining flawless
service levels and ICT support.
• Reviewed and improved ICT infrastructure to address system quality
issues.

working as a sales operations team lead for Logicom( IT distribution) firm since 2022.

Working on tendering projects with the estimation team to provide best possible offer to the client.
• Coordinating with the projects team for generating Performa invoice & delivery notes for the
ongoing projects.
• Creating contract agreements which satisfies both company and customer needs.
• Generating monthly sales reports and presenting to higher management in recurring meetings.
• Working with the technical director in handling some of the major projects.
• Maintaining a data base for supporting sales consultants.

• Supplier of Industrial Kitchen & Laundry Equipments
Working on tendering projects with the estimation team to provide
•
best possible offer to the client
• Coordinating with the projects team for generating Performa invoice
& delivery notes for the ongoing projects
• Creating contract agreements which satisfies both company and
customer needs
• Generating monthly sales reports and presenting to higher
management in recurring meetings
• Working with the technical director in handling some ofthe major
projects
• Maintaining a data base for supporting sales consultants.
• Adapted schedules to changing supply and logistics movements to
minimise delayed freight.
• Liaised with logistics teams to establish delays and disruptions,
communicating updates to clients.
• Delivered specialised procurement and logistics project according to
specifications.
• Certified goods ahead of shipping according to national and
international laws and regulations.
• Improved operational performance through tactical policy, process
and procedure planning.

Working on customer inquiries.
• Coordinating with internal stakeholders / departments according to customer inquiries.
• Extracting BOQ as per project specification & arranging the prices fromvendors.
• Coordinating with vendor’s on customer inquiries & arrange product
catalogue, certificates, safety data sheets, drawings etc.
• For stock items, taking prices from system application program (SAP) & making
quotation through SAP.
• Calculating projects costing via air freight /ocean freight, adding customs, duties &
finally adding gross profit on landed cost.
• Sharing cost sheet with direct manager for their approval before sending quote to customer.
• Providing final offer to customer & getting their feedback for pricing, delivery time,
material specs sheet, etc.
• Coordinating with heads of the department to release the purchase request in order to
make purchase order.
• After released the PR, request to procurement to issue purchase order & provide them all
backups which includes cost sheet, vendor quote etc.
• Generating Daily & Weekly sales reports and presenting to higher management in
recurring meeting.

• Working on customer inquiries
• Coordinating with internal stakeholders / departments according to customer inquiries
• Coordinating with vendor’s on customer inquiries & arrange product catalogue,
certificates, safety data sheets, drawings etc.
• Sharing cost sheet with direct manager for their approval before sending quote to customer.
• Providing final offer to customer & getting their feedback for pricing, delivery time, material
specs sheet, etc.
• Coordinating with heads of the department to release the purchase request in order tomake
purchase order.

• Premier supplier of luxury bathrooms & bathroom fittings, Working
on customer inquiries
• Coordinating with internal stakeholders / departments according to
customer inquiries
• Coordinating with vendors on customer inquiries & arrange product
catalogue, certificates, safety data sheets, drawings etc.

Strategic Stake
Relationship method Marketing
Planning policy Business Ethics
Sustainability
International Markets Business
Strategy Decision
• Sharing cost sheet with direct manager for their approval before
sending quote to customer.
• Providing final offer to customer & getting their feedback for pricing,
deliverytime, materialspecs sheet, etc.
• Coordinating with heads ofthe department to release the purchase
request in order tomakepurchase order.
• Generating Daily & Weekly sales reports and presenting to higher
management inrecurring meetings.
• Kingdoms Leading Supplier in Building Materials, Working on
customer inquiries
• Coordinating with internal stakeholders / departments according to
customer inquiries
• Extracting BOQ as per project specification & arranging the prices
fromvendors
• Coordinating with vendors on customer inquiries & arrange product
catalogue, certificates, safety data sheets, drawings etc
• For stock items, taking prices from system application program (SAP)
& makingquotationthrough SAP
• Calculating projects costing via air freight /ocean freight, adding
customs, duties & finallyadding gross profit on landed cost
• Sharing cost sheet with direct manager for their approval before
sending quote to customer
• Providing final offer to customer & getting their feedback for pricing,
deliverytime, materialspecs sheet, etc
• Coordinating with heads ofthe department to release the purchase
request in order tomakepurchase order
• After released the PR, request to procurement to issue purchase
order & provide them all backupswhich includes cost sheet, vendor
quote etc
• Generating Daily & Weekly sales reports and presenting to higher
management inrecurring meetings.