IT Support
Liebherr Middle East FZE
Total years of experience :6 years, 6 Months
Key Result Areas :
Responsible for sales in the IT distribution channel.
Offering special deals and promotion to partners.
Providing appropriate solution based on partner and client requirements.
Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and
resolving a wide range of technical issues
Maintain account of all local IT inventory and responsible for timely IT infrastructure upgrade
Oder suggestion, follow up and closure of the fast moving items in the market.
Stocks rotation for the aging/non-moving stocks and proposal.
Ensuring secured payments for goods sold and business transacted and personal liability for outstanding
payments.
Weekly customer meeting to ensure the smooth relationship.
Key Result Areas :
Responsible for Channel sales & co-ordination.
Listing of new products, Offering special deals and promotion to customers.
Monitoring customer stock level and transferred to the preferred location for stock rotation.
Attending different team meetings on monthly and weekly basis for updating and sharing best practice with
colleagues and suppliers.
Preparing and submit daily/weekly/monthly sales reports.
Ensuring secured payments for goods sold and business transacted and personal liability for outstanding
payments.
Actively follow up on short term payment and credit notes from customer.
Stocks rotation for the aging/non-moving stocks and proposal to clear from the stores.
Timing responding to incoming email and phone enquiries.
Communicator
Innovator Thinker
Collaborator Intuitive
Team Player
Cisco SMB and Enterprise products
Process: CISCO
Key Result Areas :
Managing the processing of sales orders
courses: Certification Certification in Microsoft Office Applications