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تم إلغاء حظر المستخدم بنجاح
محمد حسن, IT Infrastructure Specialist

محمد حسن

IT Infrastructure Specialist·Gulf Marine Services

الإمارات العربية المتحدة

بكالوريوس, Computer Application

الخبرة العملية

مجموع سنوات الخبرة: 10 سنوات, 8 أشهر

IT Infrastructure Specialist

يناير 2025 - حتى الآن

Gulf Marine Services

أبو ظبي، الإمارات العربية المتحدة

يناير 2025 - حتى الآن

Lead the design, deployment, and management of Azure and on-premises IT infrastructure, delivering secure, scalable cloud
solutions aligned with maritime operations and strategic business goals. Drive digital transformation, process standardization,
and operational continuity across the organization.
مجال الشركة:
النفط والغاز

IT Support

يناير 2018 - أكتوبر 2024

Qatar Gas Transport Company – Nakilat / Nakilat Keppel Offshore & Marine

الدوحة، قطر

يناير 2018 - أكتوبر 2024

Delivered IT support and device management, improving operational efficiency and user productivity. Implemented security
protocols and collaborative IT solutions, ensuring reliable and compliant operations across multiple platforms.
Key
• Resolved hardware, software, and network issues rapidly, minimizing operational downtime.
• Coordinated 12 cross-functional IT projects, improving team efficiency and user satisfaction by 25%.
• Administered ManageEngine End Point Central, deploying critical patches and updates effectively.
• Executed vulnerability management using Tenable and Windows Defender, mitigating 95% of identified risks.
• Enrolled and managed devices via Azure/Intune MDM, enforcing compliance standards rigorously.
• Configured 100+ IP phones and VPNs, enabling secure remote access with zero connectivity failures.
• Supported Office 365, SAP, AutoCAD, Primavera, Tekla, ensuring seamless application performance.
مجال الشركة:
النفط والغاز

System Administrator

يناير 2017 - يناير 2017

Infobahn (Kahramaa

الدوحة، قطر

يناير 2017 - يناير 2017

• Integrated all company servers into centralized management, improving administration efficiency.
• Coordinated with administrators to resolve complex cross-functional technical challenges swiftly.
• Monitored system events, escalating critical issues for timely resolution across teams.
• Configured physical and virtual servers, streamlining software deployment for end-users.
• Conducted 10 system audits, ensuring 100% of updates were applied timely and securely.
• Collaborated with department heads to implement approved software updates centrally.
• Enhanced operational efficiency by standardizing server deployment and configuration processes.
• Delivered tailored server solutions meeting end-user requirements with zero downtime.
مجال الشركة:
الطاقة والموارد المتجددة

IT Technical Support

يونيو 2012 - سبتمبر 2014

Bsoft Technologies

Kannur، الهند

يونيو 2012 - سبتمبر 2014

Delivered end-user IT support and system maintenance, ensuring seamless operations for 200+ users.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
إدارية

التعليم

Vinayaka Missions University

يونيو 2011

يونيو 2011

بكالوريوس، Computer Application

الهند

المعدل التراكمي (نسبة مئوية): 70%

المعدل التراكمي (نسبة مئوية): 70%

Completed bachelor degree in Computer Application
عرض المرفق

Skills

IT Operations
Expert
IT Operations
Expert
IT
Expert
IT
Expert
Remote Support
Expert
Remote Support
Expert
IT Technical Support
Expert
IT Technical Support
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
IT INFRASTRUCTURE
Expert
IT INFRASTRUCTURE
Expert
ITIL FOUNDATION CERTIFICATION
Expert
ITIL FOUNDATION CERTIFICATION
Expert
MICROSOFT OFFICE 365
Expert
MICROSOFT OFFICE 365
Expert
REMOTE TECHNICAL SUPPORT
Expert
REMOTE TECHNICAL SUPPORT
Expert
CISCO UNIFIED COMMUNICATIONS MANAGER
Expert
CISCO UNIFIED COMMUNICATIONS MANAGER
Expert
Manage Engine SD+
Expert
Manage Engine SD+
Expert
Office 365
Expert
Office 365
Expert
TECHNICAL ASSISTANCE
Expert
TECHNICAL ASSISTANCE
Expert
OPERATIONAL EFFICIENCY
Expert
OPERATIONAL EFFICIENCY
Expert
COLLABORATION
Expert
COLLABORATION
Expert
PATCH MANAGEMENT
Expert
PATCH MANAGEMENT
Expert
ELECTRICAL DIAGNOSTICS AND REPAIRS
Expert
ELECTRICAL DIAGNOSTICS AND REPAIRS
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
COMMUNICATIONS PROTOCOLS
Expert
COMMUNICATIONS PROTOCOLS
Expert
INFRASTRUCTURE ARCHITECTURE
Expert
INFRASTRUCTURE ARCHITECTURE
Expert
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
Expert
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
Expert
VIRTUALIZATION
Expert
VIRTUALIZATION
Expert
HYPER V
Expert
HYPER V
Expert
VM OPERATING SYSTEM
Expert
VM OPERATING SYSTEM
Expert
Intune Device Enrollment
Expert
Intune Device Enrollment
Expert
IT Support
Expert
IT Support
Expert
Active Directory
Expert
Active Directory
Expert
Azure MDM
Expert
Azure MDM
Expert
Manage Engine Desktop Central
Expert
Manage Engine Desktop Central
Expert
Troubleshooting
Expert
Troubleshooting
Expert
VULNERABILITY MANAGEMENT
Expert
VULNERABILITY MANAGEMENT
Expert
Infrastructure Management
Expert
Infrastructure Management
Expert
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT INTUNE MOBILE DEVICE MANAGEMENT SOFTWARE
Intermediate
MICROSOFT INTUNE MOBILE DEVICE MANAGEMENT SOFTWARE
Intermediate
VMWARE ESX SERVERS
Intermediate
VMWARE ESX SERVERS
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate

اللغات

الانجليزية
متمرّس
الهندية
مبتدئ

التدريب و الشهادات

الشهادات
Microsoft Certified IT Professional (MCITP)
Stress Management
Train the Trainer
ITIL 4 Foundation Certified
ManageEngine Endpoint Management & Security
Microsoft AZ-900 – Azure Fundamentals
Microsoft AZ-900 – Azure Fundamentals
ITIL 4 Foundation certified
Microsoft Certified IT Professional
Azure Fundamentals - AZ 900
Nov 2024
عرض الشهادات
ITIL 4 Foundation
Jun 2022
عرض الشهادات
Microsoft Certified IT Professional
Dec 2012

الهوايات

  • Jogging