Administrator
Alamar Foods
Total years of experience :10 years, 3 Months
User creation and deletion, Security enhancement, Backup mailboxes
•Ensuring operational health of SharePoint online environment including security, availability, performance, interoperability and reliability
•Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
•Manage and resolve all issues related to Microsoft Office 365 environment, including both critical tickets as well as tasks related to daily operations, effectively coordinating solutions with Microsoft internal help desk as well as external vendors as needed
•Responsible for administration of Microsoft 365 application suite (including but not limited to Office 365, SharePoint Online, Teams, Channel, Group, Cloud App, O365 Security and Compliance)
•Knowledge in PowerShell Scripting
•Support on-premises Active Directory with O365 (DirSync)
•Manage SharePoint Online environment including content pages, lists, forms, document libraries, Subsites, user permissions, and external sharing of SharePoint Online resources
•Managing Kaspersky Endpoint Cloud Security
•Security Policy applied on end user machine from Kaspersky admin portal
•Managing Centralized CCTV
•Managing Wi-Fi Access Point and Security Access Control
•Managing Print Server (Ysoft Server) for all Branches Lan / WAN Network
purpose of this role is to balance and coordinate with Head office to implement IT Policies uniformly in all 4 branches, maintain network security include Voice and Data and make Network and IT resources available for all branches and be live connected with head office and resources
•Escalate IT issues to IT Director
•Maintain network security, CISCO Unified Manager CUM, End user IP Phone configuration and monitoring access,
•Diagnose and resolve technical issues (CISCO, Windows OS)
•Setting up and configuring new laptops and desktops
•Ensuring security and upgrades are applied and kept up to date on desktops and laptops
•Antivirus installation to all desktops and laptops
•Fault-finding to laptops and desktops
•Creating purchase requisitions for IT hardware/software
•Setting up new users and disabling expired accounts in accordance with HR requirements Providing support
•Centralized maintaining Access Machine and Backup
•Centralized maintaining CCTV and Monitoring remotely for all branches
•Centralized maintaining Print Server
•Coordinated with Head office for ERP Issues
•Coordinating with H R for Payroll by downloading and arranging access records from Biometric
•Maintaining CISCO Devises include ASA and CUCM
•Maintaining CISCO Switch ports monitoring and controlling
•Configuring CISCO IP Phone Adding deleting for modifying users' details
•Maintaining ISP list and coordinating with them
•Maintaining workstation ERP in Production
•Maintain Wi-Fi Access Point authentication and users MAC filtering
•Installing ERP Client for users' access
•Configured remote access support to end user by using VNC software
•Providing Remote support to All Branches
•Provided secondary training to personnel struggling with technological tools and systems
•Provided technical support in both on-site and telephone consultations
•Resolved issues related to operational components for LAN, WAN and voice systems
•Executed troubleshooting and server support in both in-person and remote situations
•Maintained service schedule for software and hardware
•Performed scheduled service work, installations, testing and repairs
•Provided 2nd and 3rd level technical support and troubleshooting
•Managed and monitored installed systems for highest level of availability
Implementing and Maintaining Microsoft Windows Server 2003
•Configuring and Maintaining Work Group Email Server ( POP3)
•Configuring Cisco Switch 800 Series (PPPOE )
•Sound knowledge in SONIC Firewall
•Configured Remote access to Branches for network support
•Configuring Network Printer and Access
•Configuring DHCP and, Implementing Scopes
•Maintaining Application Server (Focus Rt )
•Preparing Monthly IT check list Report
•Performing backups of data / Mails and Apps Server
•Installing and configuring new hardware and software
•Installing, configuration of wireless networking
•Implemented traffic filters using Standard and Users access in Sonic Firewall
•Adding/deleting/modifying user account, resetting passwords,
•Configuring and maintaining user profile
•Configured Backup Folder to users access remotely backup
•Provide Remotely Support to end users
•Preparing activity report
•Visiting branch on Monthly ( 2 Branches Riyadh, Jubail )
•Coordinating with ISP Provider for Internet related Issues
courses: Microsoft Certified Professional (MCP ID : 6805519 ) Cisco Certified Network Associates (CCNA ID :CSCO11578658)