Organizational Development & HR Manager
Electric House
Total years of experience :21 years, 2 Months
Reporting to CEO, Managing HR Department / Facilities & Properties / Administration / Quality Management System
Managing directly 9 subordinates (supervisors, section-heads and Senior specialists) with total of 28 team member
Covering all HR Management activities: Employees Relations, Compensation & Benefits, Recruitment, Personnel, Training, Administration, Governmental Relations and Facilities management.
Duties & Responsibilities Includes:
• Review the org-charts monthly and validate the update, changes and approve the new manpower requirements
• Review the org-charts monthly and validate the update, changes and approve the new manpower requirements
• link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
• Analyze and modify compensation and benefits policies to establish competitive programs
• Ensure All HR policies and practices compliance with legal requirements.
• Participate in the manpower Succession plan and advise to business managers with the needed changes
• administering disciplinary procedures, and dealing with the sensitive HR cases
• Development of the Human Resources department.
• Prepares reports and recommends procedures to improve overall performance and reduce waste/turnover.
• Conducts wage surveys within labor market to determine competitive wage rate
• Managing all HR & Admin operation in continues to my previous role within the organization
Reporting to the Executive Manager, managing 12 Coordinators, 2 specialists and 146 facilities services staff
Responsible of (HR, Admin, Fleet, housing, catering and security) to serve 11 factories, 2150 labors and 570 senior employees, as my main duties and responsibilities was:
• Managed all day to day HR issues with central management
• Report all HR issues to the management on monthly basis with recommended solutions and plans
• Provided an excellence facilities services and privileged environment in parallel with smart spending manner to support the strategic needs and sustainable growth.
• Controlled the outsourcing contracts, suppliers and the internal services
• Managed and followed up the daily administration operation
• Assure all HR - personnel daily/monthly/annual activities are updated and registered (Attendance, Evaluation and Residency issues)
Achievements @ “ALFANAR”
• Participate in new ERP system implementation and HR data integration
• Recruited the required manpower from local & overseas markets
• Defined the work processes and procedures in Admin Department
• Participated in the selection of the insurance Broker and insurance Companies
• Managed the Administration Movements of Alfanar buildings from Modon-Industrial city to Alfanar Industrial City
• Restructured the Admin entities and setting the Job processes
• Implement new concept “training to grow” for the nationals to stabilize them in their positions
Head of Commercial Support Unit (CS, Sales & Marketing)
Reporting to the Sales and CS Director, Managing 5 Supervisors and 26 STAFF in teams.
Projects & Achievements:
At “Y-Telecom” - Yemen
• Participate, share and organize projects related to the startup commercial launch, and Customer Service readiness
• Human Resources Recruitment for Call Center, BackOffice and Sales Departments
• Billing System (BSS) Requirements, Scope & implementation, Test, Training And Acceptance
• Staff Training and readiness (BSS Training, GSM Orientations, VAS, Soft Skills, and user Guides) before Commercial launch and going on
• Design and Implement the Quality Management System for Sales And Customer Service
• Training Program for commercial staff by developing On Job Training to improve the personnel quality and experience.
This promotion is effective since 01/01/2006 after 3 years experience in developing the system procedures & processes plus to the successful period as in charge on the team tasks for 6 months in a very good manner.
Projects & Achievements At “Syriatel” - Syria
• Deliver Training Courses at Syriatel Academy (Handling angry customer, Positive thinking, Communication Skills, and computer sessions “MS-Office”)
• New Billing System (TABS-ITS) by preparing Customer Service Requirements and share in the scooping and offers evaluation for the project.
• Create, design and developed all internal applications (internal solutions) with MIS team to achieve the objective of raising the employees performance by decreasing the system errors and reduce the system process steps (tasks automation)
• Training Needs Assessment and HR-recruitment for Damascus Points of Sale