Senior System Administrator
EFS
Total years of experience :15 years, 5 Months
• Manages the day-to-day operations of the host servers by monitoring system performance,
• configuration, maintenance, and repair.
• Monitor, manage, and resolve daily backup operations using Symantec Backup EXEC, ensuring all required file systems and data are successfully backed up to the appropriate media, and recovery disks are created.
• Maintain documentation for server rooms, infrastructure & disaster recovery.
• Provides Office365 support, including troubleshooting, problem ticket escalations, and end-user documentation.
• Install and Administer VMware ESXi and Vcenter.
• Server OS setup, configuration, and monitoring OS/Application monitoring and troubleshooting.
• Administration of the server’s operating system and third-party software.
• Administrate CAFM system data, ticketing system, and reporting.
• Administrate application roles and security permissions.
• Administrate approval matrix, escalation, and notifications hierarchy.
• Creating newly awarded projects, assets, locations, and plans.
• Prepare and upload the scheduled PPM plans for project assets and services including inspection lists.
• Support HR, Finance, Inventory, and Procurement teams.
• Administrate and Maintain all required services plans for the project's scope.
• Operating Monitoring systems in the environment and ensuring proper actions are taken upon discovery of issues (including direct fixes, setup of automated healing, and coordination with other groups and users within an organization to get the issues resolved).
• Preform Data validation and accuracy tests.
• Creating data backups as part of a contingency plan.
• Prepare reports and analysis templates.
• Perform data analysis for the management.
• Prepare customized reports as required from the extracted data.
- Administer servers, desktop computers, laptops, printers, routers, switches, access points, firewalls, smartphones, software deployment, security updates and patches.
- Monitor, manage, and resolve daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Monitor, manage, and resolve daily backup operations using Symantec Backup EXEC, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery disks are created.
- Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with policies and procedures.
- Backup and restore of SQL server databases.
- Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
-Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
-Secures network system by establishing and enforcing policies; defining and monitoring access.
- Responsible to communicate with ISP about Leased line issues and configurations.
- Manage Nortel Telephone system
-Manage Sophos XG Firewall.
- Repair and recover from hardware or software failures.
-Coordinate and communicate with impacted constituencies.
- Upgrade and configure system software that supports Global Infrastructure applications or Asset Management applications per project or operational needs.
- Verify stability, interoperability, portability, security, or scalability of system architecture.
- Maintain documentation for server rooms / infrastructure & disaster recovery.
- Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability.
-Trains technical staff in how to use new software and hardware developed and/or acquired.
- Supervises Operations staff including hiring, training, evaluating and disciplining.
- Direct the installation of operating systems, network or application software, or computer or network hardware.
- Installing and configuring Windows Server 2008 R2, Windows Server 2008 and Windows Server2003.
- Manage users and groups within the Active Directory.
- Setting up new user’s accounts and profiles and solve password issues.
- Working within a TCP/IP network environment, including DHCP, DNS configuration.
- Troubleshoot the network services (Printing, Outlook and Internet access, file sharing).
- Supporting the roll-out of new applications.
- Install and configure Mikrotik and Pfsense firewall.
- Install and configure VPN connections.
- Install and configure Remote Desktop services.
- Troubleshooting system and network problems and diagnosing and solving hardware and software faults, finding solutions to problems and fixing a major fault on the operating system and replacing parts as required.
- Install and configuring ERP System (Comsys software).
- Create reports on hardware & consumable status.
- Responsible of helpdesk team and support them for any unsolved issues.
- Diagnose hardware and software faults and solve technical problems, either over the phone, remotely or face-to-face.
- Maintain all local IT, networks, servers, Laptops, computers, printers, scanners, and consumables.
- Handling incoming incidents via the phone / e-mail promptly and effectively.
Monitor, manage, and resolve daily system monitoring, verifying the integrity and availability of
all hardware, server resources, systems and key processes, reviewing system and application
logs, and verifying completion of scheduled jobs such as backups.
- Monitor, manage, and resolve daily backup operations using Symantec Backup EXEC, ensuring
all required file systems and system data are successfully backed up to the appropriate media,
recovery disks are created.
- Configure and maintain backup and restore process to include swapping tapes, restoring files,
and transfer of media in accordance with policies and procedures.
- Backup and restore of SQL server databases.
- Establishes networking environment by designing system configuration; directing system
installation; defining, documenting, and enforcing system standards.
-Maximizes network performance by monitoring performance; troubleshooting network problems
and outages; scheduling upgrades; collaborating with network architects on network
optimization.
-Secures network system by establishing and enforcing policies; defining and monitoring access.
- Responsible to communicate with ISP about Leased line issues and configurations.
- Manage Nortel Telephone system
-Manage Sophos XG Firewall.
- Repair and recover from hardware or software failures.
-Coordinate and communicate with impacted constituencies.
- Upgrade and configure system software that supports Global Infrastructure applications or
Asset Management applications per project or operational needs.
- Verify stability, interoperability, portability, security, or scalability of system architecture.
- Maintain documentation for server rooms / infrastructure & disaster recovery.
- Develops new system and application implementation plans, custom scripts and testing
procedures to ensure operational reliability.
-Installing and configuring computer systems.
-Diagnosing and solving hardware and software troubleshoot.
-Installing Microsoft Operating systems.
-Installing & Troubleshooting User Applications.
-Documenting helpdesk activities.