Key accounts team lead (Enterprise)
Paymob
Total years of experience :6 years, 4 Months
➢ Led a team of key account managers, providing guidance, coaching, and performance evaluations.
➢ Set clear performance expectations and KPIs for team members, resulting in consistent achievement of targets and increased client satisfaction.
➢ Managed a portfolio of high-value clients, nurturing and strengthening relationships to ensure retention and growth.
➢ Analyzed client needs and provided tailored fintech solutions, resulting in 98% increase in upsell and cross-sell opportunities.
➢ Expand the relationships with existing merchants by continuously proposing solutions that meet their objectives.
➢ Sustain and nurture solid relationships with key merchants that generate the most income.
➢ Play an integral part in generating new sales that will turn into long- lasting relationships.
➢ Provide financing services for existing merchants to increase their sales volume.
➢ Prepare regular reports of progress and forecasts to internal and external stakeholders using key accounts metrics.
➢ Implement approved sales tactics and operational plans for various areas and channels within responsibility.
➢ Achieving sales targets and plans in relation to soliciting and establishing supply agreements with potential customers.
➢ Satisfy all aspects of customer relationship activities including development of customer database and contacts.
➢ Coordinate between account executives, graphics, visual and animation teams.
➢ Analyze the monthly insights.
➢ Audit and coordinate the social media presence including digital campaigns costs vs. return.
➢ Setting the monthly KPIs for the social media team.
➢ Established excellent sales ability and strong interpersonal skills.
➢ Plan and Execute campaigns and empower the team with marketing content and campaigns that help
drive sales.
➢ Monitored weekly sales to write reports for senior leadership and streamline operational processes.
➢ Monitored activities and supporting systems, making sure that each met all compliance regulations.
➢ Provided extensive quality assurance training via both in person and remote teleconferences.
➢ Conducted evaluations to identify weak areas and problematic issues while promoting corrective
methods.
➢ Wrote and optimized test cases to maximize success of manual software testing.
➢ Liaised between new customers and the various departments in the organization.
➢ Fielded customer service inquiries and calls from customers throughout the country.
➢ Calculated premiums and established payment methods for sales.