retail store manager
sharaf retail
Total years of experience :13 years, 2 Months
An experienced and dedicated retail store manager
with a proven track record of driving operational
excellence and maximizing sales growth. With a
passion for delivering exceptional customer service
and a deep understanding of retail industry trends, I
thrive in fast-paced environments and excel in
leading high-performing teams. Through strategic
planning, staff development, and effective
merchandising strategies, I consistently achieve and
exceed sales targets while maintaining an
impeccable standard of store presentation.
Committed to fostering a positive and inclusive work
culture, I motivate and inspire my team to deliver
outstanding results. With strong analytical skills and
a keen eye for detail, I am adept at identifying areas
for improvement and implementing innovative
solutions to enhance overall store performance.
Seeking a challenging retail store manager position
where I can leverage my expertise to drive business
growth and deliver an exceptional shopping
experience.
Responsible achieve topline
✓ Customer Satisfaction and Retention
✓ Ensure to get high rating in internal /external /mystery audits
✓ Conducting subordinates training in various aspects of store operation to deliver excellent customer
service during trading & peak hour’s also handling customer queries & complaint.
✓ Sharp eyes on Promotional / Seasonal Sales.
✓ 100 % adherence of VM norms @ store as per the prescribed guidelines.
✓ 100% adherence of SOP
✓ Consistently motivating the staff members to achieve the sales targets
✓ Making weekly Roster for Staff & Brand Promoters / Merchandiser.
✓ People developments and growth
✓ Actively involved during Stock takes.
✓ 100% Achievement sales target.
Achievement: -
✓ Within 4 year got promoted from store assistant to Store Supervisor
✓ 89% scored in latest mystery Shopping audits
✓ 0% Attrition in the entire tenure till date at department level
Ensure to get high rating in internal /external /mystery audits
✓ Conducting subordinates training in various aspects of store operations to deliver excellent customer
service during trading & peak hour’s also handling customer queries & complaint.
✓ Sharp eyes on Promotional / Seasonal Sales.
✓ 100 % adherence of VM norms @ store as per the prescribed guidelines.
✓ 100% adherence of SOP
✓ Consistently motivating the staff members to achieve the sales targets
✓ Making weekly Roster for Staff & Brand Promoters / Merchandiser.
✓ Actively involved during Stock takes.
✓ 100% Achievement sales target .
Job Responsibilities: -
➢ Operational Efficiencies.
✓ Taking care of Fashion department To coordinate with brands for stock allocation / season launch/manpower
placement / VM etc
✓ To conduct staff training every fortnight in various aspects as
Sales & Service
✓ Displaying New stocks
✓ Arranging counter and color blocking.
✓ Solve the customer queries.
✓ 100 % adherence of VM norms @ store as per the prescribed guidelines.
✓ 100% adherence of SOP.
✓ Maintaining good relationship with customer.
CEC