Ikraam Lahireen

I lead and execute strategic marketing initiatives to promote recruitment services and expand client acquisition. I develop digital marketing campaigns, manage social media platforms, and oversee brand positioning to increase visibility in competitive markets. I analyze market trends, monitor campaign performance, and generate reports to support data-driven decisions. I coordinate with overseas partners and local clients to strengthen business relationships and improve conversion rates. Additionally, I supervise promotional activities, optimize advertising budgets, and ensure consistent brand messaging to drive sustainable growth and long term business success.

I oversee financial planning, budgeting, and transparent fund management to support community development initiatives. I prepare detailed financial reports, monitor expenses, and ensure proper documentation of donations and sponsorships. In my media role, I manage social media platforms, create strategic content, and coordinate promotional campaigns to enhance public engagement. I collaborate with executive members to organize events, strengthen partnerships, and increase brand visibility while maintaining accountability, compliance, and effective communication across all organizational activities to ensure sustainable growth and long term community impact and outreach.

I managed daily call center operations, ensuring high performance, productivity, and customer satisfaction. I supervised and trained customer service representatives, monitored call quality, and implemented performance improvement strategies. I developed scripts, handled escalated customer concerns, and ensured timely resolution of inquiries. I analyzed call data, prepared performance reports, and optimized workflows to increase efficiency. Additionally, I coordinated with management to achieve sales and service targets while maintaining professional communication standards and fostering a motivated, results-driven team environment.

I coordinated daily e-commerce operations, ensuring accurate product listings, pricing updates, and inventory synchronization across online platforms. I managed website content, optimized product descriptions, and monitored digital storefront performance to enhance customer experience. I processed online orders, tracked shipments, and handled customer inquiries to ensure timely delivery and satisfaction. I analyzed sales data, prepared performance reports, and identified opportunities to improve conversions and revenue. Additionally, I collaborated with marketing and warehouse teams to execute promotional campaigns and maintain smooth operational workflows.

supervised daily cashier operations, ensuring accurate cash handling, billing procedures, and compliance with company policies. I monitored POS transactions, managed cash reconciliations, and prepared end-of-day financial reports. I trained and guided junior cashiers to maintain high customer service standards and operational efficiency. I handled escalated payment issues, returns, and customer inquiries professionally. Additionally, I coordinated with store management to achieve sales targets, maintain smooth front-end operations, and deliver an excellent shopping experience aligned with brand standards.

I managed and controlled supply chain documentation to ensure accuracy, compliance, and timely processing of logistics records. I maintained organized records of purchase orders, invoices, shipment documents, and inventory reports. I coordinated with suppliers, warehouse teams, and logistics partners to track deliveries and resolve documentation discrepancies. I monitored data entry processes to ensure system accuracy and prepared regular reports for management review. Additionally, I supported procurement and operations teams by maintaining proper filing systems and ensuring smooth communication across the supply chain network.

I delivered excellent customer service by assisting customers with product selection, inquiries, and purchase decisions to enhance their shopping experience. I maintained product displays, ensured proper stock replenishment, and supported inventory management activities. I processed sales transactions accurately using POS systems and handled returns or exchanges professionally. I contributed to achieving store sales targets through effective communication and upselling techniques. Additionally, I collaborated with team members to maintain store standards, promote ongoing offers, and ensure smooth daily retail operations.

I provided frontline customer support by handling inquiries related to mobile services, billing, and technical issues while ensuring high levels of customer satisfaction. I assisted customers with service activations, plan upgrades, and complaint resolution in a timely and professional manner. I maintained accurate records of interactions within the CRM system and followed up on pending cases to ensure effective resolution. Additionally, I supported sales initiatives by promoting new products and services, contributing to customer retention and revenue growth.