MOHAMMED Imran

• Store Operations: Oversee daily store activities,
including opening and closing procedures, cash
management, and ensuring store policies are adhered
to.
• Sales and Revenue Generation: Drive store sales
through effective merchandising, promotions, and
upselling. Monitor sales performance and implement
strategies to achieve sales targets.
• Customer Service: Ensure that customers receive
exceptional service by managing the sales team and
addressing any customer concerns or complaints
promptly and professionally.
• Team Management: Lead, motivate, and develop a
team of sales associates. Conduct regular training
sessions, provide feedback, and monitor team
performance to foster a high-performance culture.

• Product Sourcing & Inventory Management:
Curated and sourced high-quality from local suppliers
and wholesalers. Managed inventory to ensure product
availability and minimize waste.
• Customer Service: Delivered exceptional customer
service by engaging with customers, offering product
advice, and resolving complaints in a timely and
professional manner.
• Sales & Promotions: Implemented sales strategies,
seasonal promotions, and discounts to increase foot
traffic and sales within a competitive market
environment.
• Market Stall Management: Managed daily
operations of the stall/shop, ensuring cleanliness,
organization, and a welcoming atmosphere for
customers.
• Financial Management: Oversaw all financial
aspects of the business, including budgeting, pricing
strategies, and cash handling. Ensured consistent cash
flow and profitability.
• Vendor Relationships: Built and maintained strong
relationships with suppliers, negotiating favorable
terms for high-quality, affordable products.

• Assist customers with order processing, status updates
and tracking information.
• Handle customer complaints professionally, calmly,
and empathetically, finding appropriate solutions to