Mohammed Imthiyas

• Directed daily operations for a full-service travel agency, overseeing tour bookings, itinerary planning, and package
execution across B2B and OTA channels.
• Supervised and trained a cross-functional team of tour guides, transport coordinators, and customer service
representatives, driving performance and service quality.
• Negotiated contracts with hotels, airlines, and ground suppliers to secure competitive rates and favourable terms,
reducing procurement costs.
• Monitored and resolved customer complaints and escalations, maintaining high satisfaction levels and
repeat-booking rates.
• Generated daily operations reports and presented KPIs to senior management with corrective action
recommendations.
• Coordinated with suppliers, ground handlers, and service providers to ensure seamless tour execution and guest
experience.
• Managed vendor invoicing, payment processing, and office supply inventory to support smooth back-office
operations.
• Implemented improved workflow systems for scheduling, communication, and record-keeping, increasing team
efficiency.

• Oversaw all office administration functions including procurement, inventory management, and vendor coordination
for a multi-department organisation.
• Led recruitment, onboarding, and mentoring of administrative staff, aligning team capabilities with operational
targets.
• Developed automated workflows for administrative processes, reducing manual effort and improving document
turnaround time.
• Managed accounts payable and receivable, processed vendor invoices, and handled bank reconciliation and payroll
coordination.
• Coordinated board meetings, prepared briefing materials, and produced high-quality documentation for internal and
external stakeholders.
• Maintained compliance in mail management, HR records, and office systems to support regulatory and audit
requirements.

Overseeing administrative operations: This involves supervising administrative staff, managing office supplies, budgeting, record-keeping, and ensuring compliance with company policies and regulations.
Managing staff: This includes recruiting, training, scheduling, supervising, and evaluating administrative staff members to ensure they are meeting performance standards and goals.
Developing policies and procedures: Administration Managers are responsible for developing and implementing policies and procedures that ensure effective and efficient administrative operations.
Coordinating with other departments: Administration Managers must collaborate with other departments within an organization, including HR, finance, and IT, to ensure smooth operations and coordination.
Managing budgets and cost control: Administration Managers must create and manage budgets for administrative tasks, including staffing, equipment, supplies, and services. They must also monitor costs to ensure the organization is operating within budgetary constraints.
Managing projects: Administration Managers may be responsible for managing specific projects, such as office moves, system upgrades, or event planning.
Ensuring compliance: Administration Managers must ensure the organization complies with all relevant laws, regulations, and industry standards.
Improving efficiency: Administration Managers must continuously look for ways to improve efficiency and effectiveness in administrative operations, such as implementing new technology or streamlining processes.

• Managed end-to-end administrative operations for a competitive exam coaching institute with a large student base.
• Recruited, hired, and trained staff in customer relations, academic administration, and operational procedures.
• Implemented quality assurance practices that improved student satisfaction and retention metrics.
• Conducted market research and needs analysis to support campaign planning and pricing strategy development.
• Managed accounts, processed fee payments, and administered banking operations to maintain financial accuracy.
• Identified and resolved operational inefficiencies, recommending and implementing process improvements.