Mohammed Irfan

Software Specialist at Saudi Business Machines

• Saudi Arabia - Riyadh
• My current job since May 2010

May 2010 to Present Saudi Business Machines, Riyadh Software Specialist

 Technical support for in-house within Oger Systems.
 Handling customer’s queries related to hardware & software problems across the country.
 Providing Telephonic Support at Remote Location for hardware & software problems
 Installation, Configuration & Maintenance Citrix Presentation Server (XenApp 4.5, 5.0). Installing, configuring & publishing application
 Assisting Administration of Lotus Notes/Domino R6/R6.5, R7.0, R8.0/8.5 Mail & Application Servers, Monitoring & Troubleshooting Mail Routing problems. Configuration of Notes Clients and troubleshooting of the same.
 Assisting Administration of Microsoft Exchange Server 2003, 2007, 2010 MS ISA Server.
 Configuring, Administration and Troubleshooting Windows NT/2000/XP/2003/2008/R2.
 Customer support and service for computer networking & hardware and first level Hardware/Software Installation/configuration/troubleshooting.
 Installing, Configuring, Administration and Troubleshooting of Citrix Clients.
 Remote administration of Desktop using remote administration tools such as Net meeting, Remote desktop sharing, VNC, etc
 Installing, Configuring and troubleshooting the problems related to the Fax Solution like GFI FAXmaker for MS Exchange and Lotus Domino, Captaris RightFax.