محمد إرشاد

 Communicating with counterpart at origin points.
 Sending/Receiving pre alerts.
 Communicating with liners for documentation purpose.
 Arranging for Collecting and releasing Delivery Order.
 Preparing invoices to customers.
 Maintaining job files.
 Hands on experience in Flotilla systems.

❖ Maintain knowledge of multiple carriers plans and compare with confidence with customers.
❖ Greeting and directing customers
❖ Providing accurate information about product features, pricing and after-sales services.
❖ Answering customers’ questions about specific products/services
❖ Conduct price and feature comparisons to facilitate purchasing.
❖ Coordinate with the Retail Sales Representatives team to provide excellent customer service
(especially during peak times)
❖ Provided outstanding customer service to gain their loyalty and retention.
❖ Maintaining relationship with clients by providing support, information and guidance.
❖ Ensured all electronic products on display were properly displayed and functioned properly.
❖ Introducing promotions and opportunities to customer.
❖ Troubleshooted and problem- solved with electrical equipment to ensure products were working
correctly.
❖ Achieving established goals.

-prepare bill of lading after shipment for export.
-get all required documents attested from the relevant authorities, ministries, chamber of commerce.
-maintain direct relationship with bank pertaining to all export/import procedure.
-follow up with the operation department for import and export shipment.
-handling other trade duties.