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تم إلغاء حظر المستخدم بنجاح
محمد إسماعيل, Workshop Manager

محمد إسماعيل

Workshop Manager·Al Yousuf Motors

الإمارات العربية المتحدة

بكالوريوس, Mechanical Engineering

الخبرة العملية

مجموع سنوات الخبرة: 18 سنوات, 5 أشهر

Workshop Manager

مايو 2017 - حتى الآن

Al Yousuf Motors

دبي، الإمارات العربية المتحدة

مايو 2017 - حتى الآن

Authorized Dealer for Yamaha, Daihatsu, MG, Daewoo and Suzuki.

Job Responsibilities:

1. Handling Two Branches (Al Quoz & Jumeirah) in Dubai Region under Yamaha Dealership for Marine & On/Off Road Pleasure/Leisure Units.
2. Develop Strategies & business plans in accordance with company targets and goal plans.
3. Ensure Professional service, profitability & monitor progress towards achieving goals.
4. Review Sales/Performance monthly and plan workshop activity accordingly.
5. Plan and adjust work load of staff /Dept personal to match their skills and abilities.
6. Monitor financial expenditure to ensure expenses under budget.
7. Handle VIP customers & Maintain cordial/benefit relationship with all clients/customers.
Handle dissatisfied customers with all concerns/support.
8. Ensure that all administrative functions are carried out within company policy and procedures.
9. Ensure availability of work force, tools, equipment and floor space as per requirement.
10. Evaluate barrier, impact/ reason of delay and take corrective action/counter measures.
11. Conduct Weekly floor meeting and Necessary training to all working staff.
12. Evaluate performance for all staff & motivate on regular basis

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الهندسة

Asst Workshop Manager/Supervisor

مايو 2010 - مارس 2017

Massar Solutions P.J.S.C

أبو ظبي، الإمارات العربية المتحدة

مايو 2010 - مارس 2017

Massar Solutions P.J.S.C
Dealing with : Toyota, Nissan, Honda, Mitsubishi, GM, Ford, MAN, CAT, Iveco, Ashok Leyland.

Job Responsibilities:
• Lead/Supervise Team of 30 staff in workshop equipped with Mechanical (Petrol/Diesel), Electrical, Body Repair and Washing Sections.
• Trained and assisted staff in analyzing engine malfunctions.
• Interfaced with management and colleagues in a professional manner.
• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Operated equipment such as compression gauges and computerized diagnostic devices.
• Assessed employee performance and developed improvement plans.
• Resolved escalated customer issues in a timely manner.
• Meet deadlines by proactively managing individual and team tasks.
• Motivated staff to exceed productivity level on a regular basis.
• Engaged employees in business processes with positive motivational techniques
• Identify and implement action plan in revenue opportunities.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Met all customer call guidelines including service levels, handle time and productivity.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Facilitated inter-departmental communication to effectively provide customer support.
• Trained staff on operating procedures and company policies.
• Managed work flow to exceed quality service goals.
• Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
• Trained, coached and mentored staff to ensure smooth adoption of repairs on new model vehicles.
• Followed up on all outstanding service requests.
• Prepared program operating budgets, budget reports and other financial performance reports.
• Drafted the budget for different workshop requirements and monitored expenditures.
• Adjusted repaired systems to meet manufacturers' performance specifications.
• Upheld top-quality workmanship and excellent customer service.
• Managed and maintained the necessary level of supplies in the shop.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الإدارة

Service Advisor

ديسمبر 2007 - أبريل 2010

Al Futtaim Toyota Motors

دبي، الإمارات العربية المتحدة

ديسمبر 2007 - أبريل 2010

• Communicated effectively with customers on problems and repairs that might need to be addressed.
• Reviewed work orders and discussed them with other team members.
• Upheld top-quality workmanship and excellent customer service.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Scored in top 10% of employees in successfully reaching above target level on regular basis.
• Served as the main liaison between customers, management and workshop floor team.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Achieved labor sales goals and service performance requirements.
• Asked open-ended questions to assess customer needs.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الهندسة

التعليم

Jawaharlal Nehru Technological University

أغسطس 2015

أغسطس 2015

بكالوريوس، Mechanical Engineering

الهند

Govt. Polytechnic, State Board of Technical Education

مارس 2005

مارس 2005

دبلوم، Automobile

الهند

المعدل التراكمي (نسبة مئوية): 76%

المعدل التراكمي (نسبة مئوية): 76%

Diploma in Automobile Engineering
عرض المرفق

Skills

Communication Skills
Expert
Communication Skills
Expert
Customer Orientation
Expert
Customer Orientation
Expert
Critical Thinking
Expert
Critical Thinking
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Proven Leader
Expert
Proven Leader
Expert
Proficient in MS Office(Outlook, Word and Advance Excel)
Expert
Proficient in MS Office(Outlook, Word and Advance Excel)
Expert
Workshop Manager
Expert
Workshop Manager
Expert
Certified Auto Technicain
Expert
Certified Auto Technicain
Expert
Effective workflow management & planning
Expert
Effective workflow management & planning
Expert
Cost reduction strategies
Expert
Cost reduction strategies
Expert
Timely safety Training & audits
Expert
Timely safety Training & audits
Expert
Top-rated Labor sales performance
Expert
Top-rated Labor sales performance
Expert
Diagnostics knowledge
Expert
Diagnostics knowledge
Expert
Revenue generation , Budgeting and forecasting
Intermediate
Revenue generation , Budgeting and forecasting
Intermediate
SAP and ERP system knowledge
Expert
SAP and ERP system knowledge
Expert
Communication Skills
Expert
Communication Skills
Expert
Customer Orientation
Expert
Customer Orientation
Expert
Critical Thinking
Expert
Critical Thinking
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Proven Leader
Expert
Proven Leader
Expert

اللغات

الانجليزية
متمرّس
العربية
متوسط
الهندية
متمرّس
الأوردو
اللغة الأم