محمد إسماعيل

Authorized Dealer for Yamaha, Daihatsu, MG, Daewoo and Suzuki.

Job Responsibilities:

1. Handling Two Branches (Al Quoz & Jumeirah) in Dubai Region under Yamaha Dealership for Marine & On/Off Road Pleasure/Leisure Units.
2. Develop Strategies & business plans in accordance with company targets and goal plans.
3. Ensure Professional service, profitability & monitor progress towards achieving goals.
4. Review Sales/Performance monthly and plan workshop activity accordingly.
5. Plan and adjust work load of staff /Dept personal to match their skills and abilities.
6. Monitor financial expenditure to ensure expenses under budget.
7. Handle VIP customers & Maintain cordial/benefit relationship with all clients/customers.
Handle dissatisfied customers with all concerns/support.
8. Ensure that all administrative functions are carried out within company policy and procedures.
9. Ensure availability of work force, tools, equipment and floor space as per requirement.
10. Evaluate barrier, impact/ reason of delay and take corrective action/counter measures.
11. Conduct Weekly floor meeting and Necessary training to all working staff.
12. Evaluate performance for all staff & motivate on regular basis

Massar Solutions P.J.S.C
Dealing with : Toyota, Nissan, Honda, Mitsubishi, GM, Ford, MAN, CAT, Iveco, Ashok Leyland.

Job Responsibilities:
• Lead/Supervise Team of 30 staff in workshop equipped with Mechanical (Petrol/Diesel), Electrical, Body Repair and Washing Sections.
• Trained and assisted staff in analyzing engine malfunctions.
• Interfaced with management and colleagues in a professional manner.
• Communicated effectively with customers on future problems and repairs that might need to be addressed.
• Operated equipment such as compression gauges and computerized diagnostic devices.
• Assessed employee performance and developed improvement plans.
• Resolved escalated customer issues in a timely manner.
• Meet deadlines by proactively managing individual and team tasks.
• Motivated staff to exceed productivity level on a regular basis.
• Engaged employees in business processes with positive motivational techniques
• Identify and implement action plan in revenue opportunities.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Met all customer call guidelines including service levels, handle time and productivity.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Facilitated inter-departmental communication to effectively provide customer support.
• Trained staff on operating procedures and company policies.
• Managed work flow to exceed quality service goals.
• Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
• Trained, coached and mentored staff to ensure smooth adoption of repairs on new model vehicles.
• Followed up on all outstanding service requests.
• Prepared program operating budgets, budget reports and other financial performance reports.
• Drafted the budget for different workshop requirements and monitored expenditures.
• Adjusted repaired systems to meet manufacturers' performance specifications.
• Upheld top-quality workmanship and excellent customer service.
• Managed and maintained the necessary level of supplies in the shop.

• Communicated effectively with customers on problems and repairs that might need to be addressed.
• Reviewed work orders and discussed them with other team members.
• Upheld top-quality workmanship and excellent customer service.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Scored in top 10% of employees in successfully reaching above target level on regular basis.
• Served as the main liaison between customers, management and workshop floor team.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Achieved labor sales goals and service performance requirements.
• Asked open-ended questions to assess customer needs.