Senior Engineer – Information Technology
Wahat Al Aman Healthcare Services LLC
Total years of experience :10 years, 0 Months
Serving as the IT lead, overseeing the entire IT Department ensuring streamlined operations encompassing Hardware, Software, & Network across all healthcare facilities within the organization.
Job Duties & Responsibilities:
• Overseeing the management of the IT systems and infrastructure of the healthcare facilities within the context of the policies and governance of the DOH (Dept. Of Health) Abu Dhabi.
• Identifying and implementing solutions to IT services & business systems challenges delivering 1st, 2nd Line and 3rd line support across the organization both onsite and remotely.
• Managing a diverse server infrastructure (Microsoft & Linux) environment which includes physical and virtualized Hyper-V & VMware VM's, cloud servers with various roles such as domain controllers, print server, applications servers & in-house EMR with offsite replication/redundancy to achieve disaster recovery and business continuity.
• Supervising the Windows domain for over 500 users including user roles, permissions, and security with Active Directory.
• Serving as the primary administrator company's Office365Microsoft365 tenant overseeing 500+ user accounts mailboxes, SharePoint portal and department wise document libraries serving as traditional file server alternative.
• Designing, managing, and securing company's network infrastructure incorporating SonicWall, FortiGate firewalls, Site-to-Site VPN connectivity, SD-WAN, switches, and wireless AP's.
• Ensuring thorough data backup and restore process of all areas of IT systems, achieved using Synology NAS, OneDrive & Veeam B&R Suites offsite repositories and cloud.
• Maintaining seamless operations for critical business systems such as EMRHIS & ERP's.
• Resolving and restoration of services with minimal downtime in case of outage.
• Implementing robust information security measures to safeguard internal and external access employing DLP Tools, firewall policies, ESET enterprise security suites, Mimecast for email security & other solutions to mitigate vulnerabilities.
• Contributing to IT budgeting and resource planning by providing input on business systems, infrastructure, communication services and cloud services cost forecasting.
• Acting as Project Manager, leading project proposals, planning, execution, and implementation in alignment with business requirements, coordinating with vendors and third-party stakeholders.
• Ensuring comprehensive IT documentation including systems, infrastructure change management and logs across all facilities.
• Inventory and asset management of all IT assets across the company achieved using ERP and MDM tools.
• Leading and supervising IT audits and compliance such as ADHICS etc. as mandated by regulatory, also supporting various departments in audits for HAAD, TASNEEF, JAWDA, JCI.
• Educating non-technical users on various IT security campaigns, training on new projects and technological implementations within the organization through townhall meetings and online webinars.
Working as an IT Administrator reporting to group IT Director, responsible to manage and oversee all onsite and offsite facilities in middle east region. Including UAE(HQ), Saudi Arabia, Egypt, Qatar, and Kuwait.
Job Duties & Responsibilities:
• Oversee day-to-day operations of the IT dept., ensuring smooth functionality and system up time.
• Monitor and maintain network systems, servers, and databases.
• Manage, support in-house Call Center with 10 Agents remotely connected through offshore offices equipped with ShoreTel/Mitel Contact Center Infrastructure & Avaya IP Office PABX system.
• Ensure compliance with security standards and regulations.
• Collaborate with other departments to identify and address IT needs.
• Provide technical expertise and support in Microsoft Desktop and cloud applications.
• Conduct regular security assessments and audits.
• Evaluate and recommend hardware and software solutions.
• Responsible for IT assets configuration, handover, training for new joiners during on-boarding.
• Troubleshooting/resolving all hardware, software, and network related end-user issues including MFP Network Printers.
• Responsible for management and resolving issues on company issued end user devices such as laptops, Desktops, MacBook, iPhones, and Apple iPads for field staff.
• Manage company's surveillance systems such as CCTV, biometrics, and alarm systems.
Working as an IT Administrator reporting to the IT Manager, responsible to provide assistance on daily IT issues onsite with minimal assistance from the superiors.