Mohammed Ismail

Enhanced organizational security posture by configuring and optimizing Sophos Firewall XG and Intercept X EDR
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solutions to mitigate potential network-layer threats.
Utilized Nmap advanced network scanning along with enterprise-grade monitoring suites (Splunk, Wazuh SIEM,
Nessus, OpenVAS) for continuous host discovery, port validation, service mapping, and infrastructure vulnerability
assessments.
Deployed and maintained high-availability Windows and Linux server clusters (Ubuntu/CentOS) running secure
Squid Proxy, SSH, and FTP gateway services.
Conducted L3 diagnostics and advanced troubleshooting of critical WAN/LAN connections with extensive direct
environment management across AWS and VMware vSphere architectures.
• Streamlined asset accounting metrics through custom implementation of Snipe-IT and standardized daily ticket
lifecycle resolution milestones using OSticket environments.

Implemented enterprise Active Directory Domain Services (ADDS) architectures across Windows Server 2012,
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managing comprehensive Group Policies (GPOs) and strict credential access controls.
Provided complete desktop infrastructure support workflows covering standard Windows OS builds, enterprise
Office 365 suites, and centralized antivirus packages.
Managed robust local area network (LAN) topologies, swiftly resolving intricate systemic software and hardware
exceptions to maintain a high target operational uptime.
Deployed and fine-tuned Tactical RMM frameworks to ensure streamlined endpoint monitoring, granular policy
patch application, and comprehensive global technical assistance execution.