IT Executive
Musafir.com
Total des années d'expérience :4 years, 7 Mois
• Administrating Google Workspace Admin console (Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more).
• Managing Office 365 admin center and configuring Outlook and other Office apps on end points.
• Identify user issues, diagnosing problems and delivering workable solutions via phone, email, or desk and remote support for branches.
• Management and maintenance of IT infrastructure for Head office and branches (including overseas branches).
• Monitoring and Administrating Fortinet Firewall of Head office and branches (100F and 30E).
• Provisioning SSLVPN requests for users and installing and configuring FortiClient on nodes.
• Monitoring & Troubleshooting of Site-to-Site VPN connectivity for branches.
• Managing Active Directory hosted in AWS and File server for active directory users and NAS.
• TrendMicro (Antivirus) Endpoint Protection Administration.
• Handling NEC IP Phones, IP Cameras, Logitech Rally system for conference room, Biometric Attendance System…
• Windows System administration and troubleshooting to over 150 users.
• OKTA platform administration with user creation and application creation and assigning.
• Spiceworks used for IT Asset management & ticketing system.
• Managing Wireless network with Aruba Access points (no controller appliance).
• Installing, configuring, and troubleshooting Laptops, Desktops, Printers and setting up of workstations.
• Creating credentials for new users and assigning the IT assets.
Implementation and configuration of LAN.
• Installation, configuration of wired and wireless devices (Routers, Switches, Firewalls, Access
points, Printers, IP cameras and IP phones).
• Providing technical support to solve network issues,
• Installing and configuring client o/s and Server o/s and maintaining.
• Solving service incidents accurately and in a timely manner, achieve client satisfaction.
• Providing IT support services, troubleshooting and system operation.
• Providing mobile support to resolve client issues.
• Providing support to users, learning new technology assets to support existing operations and to
make possible workflow expansion.
• Supporting senior technicians with complex tasks and time-sensitive achievements to meet client
expectations and user needs on an identified schedule.
Install PC hardware/software and assist in the installation of networking hardware and software.
• Performed preventive maintenance on PCs, printers and other hardware’s.
• Troubleshoot the issues related to desktop, laptops, printers and Microsoft Office applications.
Maintained company peripheral network devices regularly, Including printers and scanners,
modems.
• Delivered troubleshooting solutions to departments and console operators experiencing difficulties
with software, hardware and network connectivity.
• Worked closely with IT team members and supervisors to improve troubleshooting skills and
situation analysis.
• Assisted the network team in monitoring network servers.
• Coordinating with Vendors for Systems Hardware Problems.