Senior IT Engineer
Servion
Total years of experience :6 years, 6 Months
• Consultation and implementation of Avaya UC and CC applications demanding involvement throughout the project life cycle.
• Worked on the implementation, configuration, support, upgrading, patching and troubleshooting of CM, SMGR, SM, SBC, Media gateways, Media servers and AADS.
• Worked with NAR customers including UPS, Disney, Tesla, Christus Health, Bank of America, TeleTech, City National Bank on Upgrading existing solutions and implementing new solutions.
• Participating in the kick-off calls and meetings with customer. Understanding the agenda of project and customer requirements and preparing Method of Procedure (MOP) for implementation.
• Participating in User Acceptance testing (UAT) and System Integration Testing (SIT).
• Working closely with Enterprise Architects and Program Managers on several projects as SME
• Worked on Integration of on-premises servers with Avaya OCP (Hybrid model) for University of Iowa health care (UIHC)
• Worked on replacement of nearly 100 G650 gateways and replacing them with 300+ G450s and Media servers for several global customers.
• Call recording Integration and SIP/H323 endpoints integration.
• Worked on Remote worker configuration, SIP trunking and SIPREC on SBC for multiple clients.
• Dial pattern designing in CM and Routing in SMGR.
• Avaya AACC and Elite Implementation and Call flow design
• License creation and Rehosting in PLDS
• Built multiple containers in OCP Environment for customers like McKinsey, UIHC etc
• Deploying and configuring Avaya applications like Communication Manager, System Manager, SBC, Session Manager, AES, CMS, AEP, AADS, WEBLM in Avaya OneCloud Private via vSphere client
• Implementing and configuring Avaya UC and CC Applications on top of the Docker container via Maestro automation tool.
• Integrating new 3rd party Applications to Avaya OneCloud and testing them for production
• Worked with McKinsey and Allstate team in integrating Avaya Admin portal to their OneCloud Private infrastructure.
• Perform post Deployment configurations and testing of deployed containers and troubleshooting if there are any issues.
• Closely working with Avaya Reference Architecture team in resolving issues while integrating with 3rd party applications
• Deploying Pulse Secure ADC via Jenkins and configuring reverse proxy for public access to private containers
• Testing API via Postman and creating Swagger files for integration with APIGEE Gateway
• VMware ESXI host Installation and Patching
• Monitoring network traffic between Avaya applications and ADC and Public internet via Palo Alto Firewall using Panorama.
• Worked as Avaya Tier3 Backbone Engineer for GSS team, providing L3 Support for Avaya products like Communication Manager, Session Manager and System Manager, Gateways, SBC.
• Interacting with Business partners like AT&T, Cognizant, Converge one etc via Phone or E-mail and documenting on Siebel
• Exposure to supporting Global customers, working in 24*7 environments including Progressive Health Insurance, CVS, Time Warner, UPS, Aethna, Apple etc.
• Collaborated with corruption T4 team and product house to get patches generated for bugs found in the Servers.
• Pulling logs from CM, SMGR, SM to check for errors.
• Pulling MST traces, Analyzing List traces from CM
• Troubleshooting by capturing SIP traces from SM and SBC (traceSM and tracesbc).
• Hands on experience with telecom Protocols like H.323, SIP, TCP/IP, FTP/HTTP/ISDN PRI- E1/T1
• Improving Servers and Gateways performance by identifying problems like License errors, Alarms etc.
• Provided L1 support for Cisco Products, handled (MACD) operations in Cisco UC system for NAR customers.
• Configuration of various user features and did troubleshooting of Cisco IP Phone registration issues