Training & Career Development Director
Al Hokair Group
مجموع سنوات الخبرة :18 years, 7 أشهر
Manage a team of 6 trainers to support over 4500 employees operating around 100 amusement centers with 3 entertainment brands in 16 cities in KSA, UAE, Egypt & Turkey.
Duties:
Supporting the Talent Management initiatives with business strategies across all functions, processes, systems, and efficient utilization of the training.
Manage the career development programs for Saudi nationals by promoting candidates for the next career level.
Effectively lead an innovative development of the Management & Leadership programs and courses, consulting & designing interventions that achieve business objectives.
Achieving productivity across the organization by demonstrating & reporting value, performance evaluations and best practices.
Liaising with business leaders to provide Management training calendar that meets organizational demand.
Ensuring training resources, learning technologies and standards are adhered to
- Maintaining all related detailed training records
- Monitoring Projects Dashboard ensuring projects are researched, planned, monitored and completed on time to quality standards
- Liaising with HR Business Partners to stay updated on needs, collaborative initiatives and shared learning opportunities
- Providing a high level of consistent support for Administration and Training team as well as coaching and mentoring where required
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.
Draw an overall or individualized training and development plan that addresses needs and expectations
Manage and lead effective induction and orientation programs.
Manage the pre-opening training of the amusement centers for all staff at all levels
Manage training budget
Consults with the operations and senior management to assess training needs, and develops a training strategy in accordance with the requirements of the Brand team.
Compiles the annual training plan and monthly training calendar which outlines and supports the training requirements for the forthcoming year. Provides training statistics report on a monthly basis & quarterly basis.
Plans, develops and delivers appropriate training programs in accordance with the organizational and individual requirements, through a blended training delivery approach.
Design and deliver comprehensive Training the Trainer (TTT) programs for all new Trainers & Store Managers
Monitors and assesses the developmental needs of self and others and maximizes improved skills base through coaching and mentoring initiatives.
Provides store staff with the product knowledge, understanding, practical skills and motivation to conduct work related tasks to the required standards.
Reviews and evaluates training delivery materials to ensure practical application and improvement in skill base and service levels.
Champions the management development activity derived from the talent mapping process.
Training scope to include soft skills, sales techniques, product knowledge, standard operations procedures, retail and supervisory skills.
Manage and develop a strategic relationship with training suppliers to maintain the consistency of training delivery across all stores in MENA region.
Build the business strategy for KSA to train & develop the existing female staff in the stores by conducting product knowledge training, standard operations procedures, basic retail skills, admin and back office training, till operations training, soft skills and behavioral training.
Oversees the development, implementation and maintenance of all product knowledge training tools and calendar for ongoing and new product launches.
Set evaluation criteria and track training effectiveness, identify gaps and improvement areas. Build up and roll out plan to improve it.
-Designed strategic training and development programs covering: the learning needs analysis, pre and post-learning knowledge-based assessments, training workshop that were structured based on the experiential model technique and evaluation strategy based on the four level model; reaction, learning, transfer and impact that were translate into higher performance level, smooth service delivery and improvement in staff satisfaction survey.
- Facilitated the training workshop, employed various technique; using basic and advanced questioning techniques, small and large group discussion, interactive activities, providing verbal and nonverbal reinforcement, giving directions and effective feedback to engage the participant in the learning process and increase the motivation level.
-Led the recruitment and selection process and introduced the -behavioural interview technique which produced constantly excellent employee and result in reduction of turnover by 10%.
-Coached the manager on the performance management cycle, resulting in continued employee growth and development.
-Developed a comprehensive policies and procedure manual for the ales, customer service departments that sustained a positive working environment and ensure compliance with the company objectives.
-Generated weekly and monthly reports that consist of intense analysis on the sales performance matrices which provided upper management with an accurate data used in the decision making process.
-Managed budget for the Training to influence organization's financial profitability.
Training Programs & Methodlogy
Designing, developing and recommending training and development programs based on both the organization and the individual's needs to assure that training fulfills co-worker needs, objectives and relevant organizational needs.
Delivering the training presentations by using the proper training tools and techniques.
Design and development of innovative, practical & commercially orientated training modules that support the introduction of new best practice systems, products within the organization,
Develop and conduct assessment methodologies for all management participants to ensure that the transfer of knowledge has occurred and can be applied in the workplace.
Coaching & counseling employees at all levels of the organization assisting in providing honest feedback and ensuring that motivation and operational flexibility is maintained
Alignment of training materials with company Products, identification of relevant competency standards, setting and achieving learning outcomes and assessment criteria.
Relationship building with various levels of the organization ranging from Sales Representatives, call centre staff, department Heads.
Remain up to date with the latest trends and changes in the market so as to ensure familiarity with best practice in Human Resources Development and business training methods.
Designing management programs and workshops, with the specific agenda to improve the standard of managerial skills and knowledge to meet the professional standards.
Significant practice in the delivery of learning outcomes to middle management in large multi-disciplinary organizations.
Conduct & arrange for ongoing technical training and personal development classes for staff members.
Identify core competencies for workforce.
Deploy competency mapping in the company.
Design career path, career development for corporate sales
A) Job Duties;
1-Design and deliver courses including Sales, Customer service, Total Quality Management and General Management Training.
2- Work successfully as part of a team providing a full range of training and consultancy services for private and government sectors.
3- Implement KPIs across all departments, waste and shrinkage costs.
4- Development & implementation of a continuous development matrix for all sales staff & sales managers.
5- develop sales training programs to enhance sales performance across the front line teams.
6- Assessment of new recruits at the end of the training program for adequacy to their roles.
7- Managing the delivery of training and development programs and devising the training strategy for the organization.
8- Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment.
9- Considering the costs of planned programs and keeping within budgets.
10- assessing the return on investment (ROI) of any training or development program and the effectiveness of training program.
11- Customize and conduct Sales Presentation for the Customer.
12- Follow up the reports and analyze the market situation.
13- Handle product launching & Development.
14- Design & develop new training products, material & services.
15- Member of HRD assessment & development department as course & assessment Consultant.
B) Courses and Training Attended
1-Alliance Consultants’ Certification Program- Riyadh/ KSA 2006-2007 :
Train the trainer, Leadership, communication skills, problem solving, follow up, team building, meeting skills, motivation, delegation and targets & goals achievement: special Training courses.
2-Alliance, Powerful Communication & Presentation Skills
3-Alliance Accelerated Learning Foundation for Customer Service.
4-Alliance Accelerated Learning Foundation for Retail Sales & Fleet.
5-Alliance, Leadership Skills training.