MULTI TASKING SENIOR COORDINATOR
ALAA INDUSTRIAL EQUIPMENT FACTORY
Total des années d'expérience :12 years, 11 Mois
Duties:
Responsible for workshop day to day multitasking operations (Administration, Sales/Service Support, and Procurement)
Receiving walk-in customers, their queries and filling intake forms.
Creating quotations estimating labor cost and, bill of materials(BOM)
Converting approved quotations to sales orders and, the work orders in ERP BAAN software.
All the operations are strictly followed by ISO standards and procedures.
Procuring required materials from local market and HO.
Arranging quotations from three different supplier's and processing for approval from GM.
Oversee operational cost, risk, and audit activities, arranging required BOQ for approved jobs and, onsite projects.
Scheduling confirmed workshop, onsite jobs, and third-party inspection and certification in coordination with operations team & arranging gate passes to carry out the job.
Handling overall invoicing for the Qatar branch in coordination with the sales team to achieve the desired target.
Coordinating with the operations team to ensure operational excellence and excellent customer service.
Follow up with clients for payment, Lpo, before the delivery of materials.
Ensuring all the materials and local purchases cash/credit issued to work orders before closing and, Invoicing.
Performing Hours accounting by an employee in BAAN by issuing labor hours to allocated work orders.
Invoiced projects with supportive documents will be forwarded to the finance dept. for client submission processing.
Handling cash and cheque in coordination with the finance department.
Coordinating with general manager in different operational issues and evaluate current operational strategies.
Recording labor hours and overtime in BAAN software to oversee real-time consumption vs estimated hours.
Developing a productive, profitable, and achievement-oriented working environment and address operational issues and concerns in a timely fashion.
Developing and maintaining operational guidelines for staff, and maintain the facility clean, safe, and organized.
Duties:
Managing all the sales related activity of the company.
Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
Tracking sales orders to ensure that they are scheduled and sent out on time.
Effectively communicating with customers in a professional and friendly manner.
Ordering and ensuring the delivery of goods to customers.
Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
Contacting potential customers to arrange appointments.
Resolving any sales related issues with customers.
Completing the administrative needs of the Sales Department.
Making follow-up calls to confirm sales orders or delivery dates.
Responding to sales queries via phone, e-mail and in writing.
Accurately analyzing and assessing statistical data.
B.TECH (04 Years university degree)