Network CyberSecurity TAC Engineer at RSA Security
RSA SECURITY
Total des années d'expérience :2 years, 8 Mois
• Take ownership of technically sophisticated issues reported by customers and work closely with them to resolve them in a timely manner.
• Resolve customer issues by collaborating with Engineering, SE, and other cross-functional teams.
• Handle highly escalated cases that involve complex environments and solve technical problems to win the deal.
• Work with the top 100 customers on advanced topics such as REST API, SAML, OIDC, C-SDK, and SCIM API.
• Participate in testing the release of any software or product using various customer environment scenarios to ensure the safety of the release in the customers' environment.
• Develop educational courses to facilitate the onboarding process for new hires.
• Prepared infrastructure for AWS/VMware labs used for demos and implementations.
• Developed custom Python applications to automate certain tasks for newly deployed cloud technologies to simplify the process for both the team and the customers.
Grade: Very Good with Honors (GPA 3.26), Project GPA 4.0 Excellent with HonorsGrade: Very Good with Honors (GPA 3.26), Project GPA 4.0 Excellent with Honors Our Graduation Project is : IoT Smart Based Campus with a total of A+ in both terms. It included the following: The applications were: -Smart Waste Management -Smart Street Lightning -Smart Parking Management/Gate integrated with License plate recognition -Smart Irrigation -Smart Gate -Face Mask Detection -Smart Class Attendance System -Mobile Application -Integration with Cloud Services, Local Server, Database , API and finally mobile application