Senior IT Technical Support Engineer
Saudi Tadawi Healthcare Company
Total years of experience :15 years, 0 Months
o Installation and support for desktops and laptops with windows XP /Windows7/Windows 10 Operating system.
o Install, configure, and modify workstations. Including set up of cables, desktop computers, laptops, docking stations, and printers.
o Attending escalated calls of the users related to computers & network problems.
o Troubleshooting LAN and WAN.
o Installed and Configured Network Printer by Static IP Address for HP Printer.
o Provide technical support and Assist with desktop issues, laptops, application, network, printers, etc.
o Configuring, taking backup & troubleshooting mail clients viz., MS outlook & outlook express, mail server configuration.
o Server installation and system configuration settings
o Installation for DNS, DHCP, IIS, and ISA servers
o Creating and Managing Local Users and Groups.
o Maintain inventory of all IT assets/devices.
o Manage user accounts, including set up, removal, and resetting passwords.
o Supporting remote site user with Netsupport Software.
o Setup equipment’s for new users.
o Installation, configuration and support of Cisco IP Phone 7911.
o Working on Helpdesk System Manage Engine Advanet Plus to create and resolved the tickets and track the issues as per the SLA.
o Installation of Kaspersky client 10 and Symantec endpoint Managed client 11.0.3 Antivirus in the server by managed console, scanning all users and quarantining the Risks by pushing updates, latest definitions and daily monitoring.
o Installation & Configuration of CISCO Routers 800 Series.
o Configuring and troubleshooting routing (Static, default, dynamic routing).
o Also worked as an Application User Ends supports Engineer.
o Installation and knowledge of Oracle 9i & 11g database.
o Installation and knowledge of front end application Open Mind, Falcon POS.
o Installation oracle 9i & oracle 11g clients.
o Configuration Falcon POS software on oracle 9i & oracle 11g.
o Backup importing and exporting of the pharmacy users.
o Handling oracle 9i issues of the pharmacy users.
o Giving First line support for ERP/POS users.
o Creating users and adding responsibilities in ERP.
(