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تم إلغاء حظر المستخدم بنجاح
محمد مالك, Group Head of HR Shared Services

محمد مالك

Group Head of HR Shared Services·Al Ghurair Investment

الإمارات العربية المتحدة

بكالوريوس, Accounting - English Department

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 11 أشهر

Group Head of HR Shared Services

يناير 2024 - حتى الآن

Al Ghurair Investment

دبي، الإمارات العربية المتحدة

يناير 2024 - حتى الآن

▪Reduced MOHRE and Immigration fines from AED 1.6M to AED 5K through rigorous compliance restructuring.
▪Standardized payroll across business units, improving timeliness and employee satisfaction by aligning all pay cycles.
▪Developed standardized Payroll, Onboarding & Offboarding SOPs to improve operational efficiency.
▪Implemented new pension processes ensuring full compliance and eliminating late or incorrect contributions.
▪Enhanced Absconding, Census, and Visa Renewal processes, improving service delivery and reducing fines.
▪Delivered structural efficiencies by merging leadership roles resulting in savings of AED 350 K.
▪Revamped the induction deck to make onboarding more engaging and impactful.
▪Designed and delivered a Customer Journey Map (with Enterprise Excellence team), identifying pain points and implementing corrective actions.
▪Deployed short employee surveys via Oracle & Buddy apps to capture real-time feedback and enhance service delivery.
▪Enabled digital onboarding by integrating document uploads into VMS and Oracle, with conditional requirements based on candidate type.
▪Digitized offboarding journeys, including final settlement automation, clearance checklists, and IT asset tracking through Oracle HCM Fusion.
▪Leading the HR Shared Services with a team of 80.
▪Directing full employee lifecycle HR operations for 28K employees from On-boarding till Off-boarding, ensuring compliance and service excellence across 6 BUs.
▪Defining and monitoring the overall KPIs and SLAs for the operations team and measurement.
▪ Fostering a culture of continuous improvement by leveraging technology, data analytics, and industry best practices to enhance operational efficiency across multiple businesses.
▪Partnering with executive leadership to align HR Shared Services with business goals, providing data-driven insights for decision making.
▪ Building and leading a high-performing team, cultivating an environment of collaboration, innovation, and accountability.
▪ Conducting internal audits to identify and mitigate risks, ensuring regulatory compliance across HR functions.
▪Ensure compliance with relevant employment laws and regulations.
▪Develop and implement controls & procedures to mitigate operational and compliance risks.
▪Leading the change and transformation agenda across the function.

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
الموارد البشرية والتوظيف

Head of HR Shared Services

يناير 2021 - يناير 2023

NMC Healthcare,

أبو ظبي، الإمارات العربية المتحدة

يناير 2021 - يناير 2023

• Shaped & Led the HR Shared Services with a team of 55.
• Directed employees lifecycle from On-boarding till Off-boarding for 13K employees.
• Developed and implemented HR strategies, processes, policies and procedures to align
with the overall business strategy.
• Defined the overall KPIs for the operations team and measurement.
• Drove continuous process improvements and service delivery excellence.
• Ensured compliance with relevant regulatory requirements, company policies, and
governance standards.
• Built a collaborative, high-performing team culture emphasizing accountability and
innovation.

مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
الموارد البشرية والتوظيف

Human Resources Leader

يناير 2019 - يناير 2021

Digital Homes LLC

دبي، الإمارات العربية المتحدة

يناير 2019 - يناير 2021

• Established the Human Resources function from a concept to a fully operational model for the company.
• Directed the recruitment and selection process for the resourcing team.
• Managed end-to-end HR Operations for Payroll, Lifecycle and Immigration function delivery.
• Managed the legal entity, labour regulations and overall compliance with the country regulations.

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
الموارد البشرية والتوظيف

Regional Human Resources Shared Services Manager

سبتمبر 2011 - مايو 2018

General Electric - United Arab Emirates

دبي، الإمارات العربية المتحدة

سبتمبر 2011 - مايو 2018

• Established and managed the Human Resources Shared Services center with 6 direct reports and 35 contractors supporting 6k employees across 40 countries in the META region.
• Led the management of third-party vendors that delivered our HR & Payroll & Benefits services, including service improvements and issue resolution.
• Decreased overall courier, printing, and physical archival costs by 200k USD per year through evaluation of HR processes and implemented the Go-Green approach.
• Reduced the monthly payroll cycle from 14 working days to 9.
• Increased effectiveness by mentoring, guiding, and inspiring the engagement of team members for delivering best in class services.

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
الموارد البشرية والتوظيف

HR Generalist

يناير 2010 - سبتمبر 2011

BASF Dubai

دبي، الإمارات العربية المتحدة

يناير 2010 - سبتمبر 2011

• Delivered executive-level leadership and exhibited visions to ensure the key completion of HR and employee life cycle processes.
• Championed the launching and promotion of local payroll software for 600 employees in GCC countries.
• Implemented complete new payroll policies, procedures and internal controls to assure efficient and effective results that complied with company policies and local laws and regulations.
• Served as a trusted advisor, coach and consultant by proactively addressing and monitoring employee relations issues.
• Cultivated solid and productive relationships with employment agencies to ensure optimal performance and meet the needs of the organization.

مجال الشركة:
تصنيع المواد الكيميائية
الدور الوظيفي:
الموارد البشرية والتوظيف

Payroll and Compensation & Benefits Accountant

يناير 2007 - يناير 2010

General Electric,

دبي، الإمارات العربية المتحدة

يناير 2007 - يناير 2010

• Streamlined payroll process and ensured timely and accurate disbursement of
employees salaries
• Provided benefits administration services and resolved employees payroll and C&B
queries.
• Conceptualized internal growth project plans and executed vendor assessments and
payroll external audit processes to attain the companys goals through quality control
functions.

مجال الشركة:
توليد الطاقة الكهربائية
الدور الوظيفي:
الموارد البشرية والتوظيف

G/L Accountant (Finance Department)

يناير 2004 - يناير 2007

Mondelēz International

الإسكندرية، مصر

يناير 2004 - يناير 2007

Accounts Payable, Accounts Receivable, Banks

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
المحاسبة والتدقيق

التعليم

Alexandria University

مايو 2004

مايو 2004

بكالوريوس، Accounting - English Department

مصر

English Commerce

Skills

Payroll
Expert
Payroll
Expert
Shared Service Center
Expert
Shared Service Center
Expert
HR Operations
Expert
HR Operations
Expert
Oracle
Expert
Oracle
Expert
SAP
Expert
SAP
Expert
MS Powerpoint
Intermediate
MS Powerpoint
Intermediate
Adaptable
Expert
Adaptable
Expert
Team leader
Expert
Team leader
Expert
Cooperative
Expert
Cooperative
Expert
Ambitious
Expert
Ambitious
Expert
Ability to learn
Expert
Ability to learn
Expert
MS Excel
Expert
MS Excel
Expert
MS Outlook
Expert
MS Outlook
Expert
MS Word
Expert
MS Word
Expert
Lotus Notes
Expert
Lotus Notes
Expert
Oracle
Intermediate
Oracle
Intermediate
Strategic thinker
Expert
Strategic thinker
Expert
Communication Skills
Expert
Communication Skills
Expert
Flexible & Resilient
Expert
Flexible & Resilient
Expert
Approachable and responsive resource able to connect with employees at all levels
Expert
Approachable and responsive resource able to connect with employees at all levels
Expert
Strong analytical and problem solving skills
Expert
Strong analytical and problem solving skills
Expert
Experience working in a multi-national, multi-cultural environment
Expert
Experience working in a multi-national, multi-cultural environment
Expert
Team Management
Expert
Team Management
Expert
Strong sense of ownership
Expert
Strong sense of ownership
Expert
SAP
Intermediate
SAP
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
COST REDUCTION
Intermediate
COST REDUCTION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
TEXT PROCESSING
Intermediate
TEXT PROCESSING
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
COST REDUCTION
Intermediate
COST REDUCTION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
TEXT PROCESSING
Intermediate
TEXT PROCESSING
Intermediate
Payroll
Expert
Payroll
Expert
Shared Service Center
Expert
Shared Service Center
Expert
HR Operations
Expert
HR Operations
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Green Belt Six Sigma
Controllership Essentials
in a Matrix Organization
without Bias

التدريب
MS Excel for HR Professionals
General Electric
Mar 2011
The Fundamentals of Exceptional Customer Service
General Electric
Jun 2012
Influencing Skills
General Electric
Jul 2012
Hiring the right people
General Electric
Sep 2012
Effective Coaching Skills
General Electric
Sep 2012
Building Essential Leadership Skills
General Electric
Sep 2012
Overcoming Internal Customer Service Problems
General Electric
Nov 2012
Coaching
General Electric
Nov 2013
Controllership Essentials
General Electric
Feb 2014
Compensation & Benefits for HR Professionals
General Electric
Sep 2014
Change Management
General Electric
Oct 2015
Leading in a Matrix Organization
General Electric
May 2016
Fastworks Everyday
General Electric
Nov 2016
Business Continuity Management
General Electric
Nov 2016
Leading without Bias
General Electric
Jan 2017
People Leader Expectations
General Electric
Mar 2017
Strategic Thinking
General Electric
Apr 2017
Fair Employment Practices
General Electric
Jul 2017

الهوايات والاهتمامات

Digital Photography
Travelling
Swimming
Fishing
Soccer
Tennis