business development specialist
Fursan Travel & tourism
مجموع سنوات الخبرة :19 years, 11 أشهر
-Creating the plan, monitoring, making adjustments to the plan and presenting information about the progress to company executives.
-providing the necessary skills and experience required to develop business in an increasingly diverse market place
-Establish the scope and needs of a given business development project
• Initiated action plans and initiatives to approach and secure new customers
• Identified and targeted new customers through constant follow-up and focused sales presentations highlighting on customer needs and benefits in order to achieve maximum satisfaction for our guests.
Scope of Work / Responsibilities undertaken
• Territory Management and Customer support - experience on project leadership and coordination evolving clients handling different types of businesses: negotiation with prospective clients to define needs and solutions.
• Handling and arranging administration of meetings, maintenance and updating of the company’s administrative records, compliance duties and generating monthly reports and ability to work under pressure.
• Develop and maintain strong working relationship with the key accounts, increase customer retention and efficient distribution strategy
• Responsible about reservation hotels, resorts and restaurants.
• deciding how many holidays to sell each season and the resorts/countries to use
• visiting resorts to ascertain accommodation quality and suitability
• liaising with coach operators, airlines, hoteliers and resort reps
• agreeing service levels, contracts and costs
• confirming customer names with airlines/hotels
• collecting, evaluating and responding (as appropriate) to customer feedback
• producing brochures and Internet-based information
• providing pricing information
• marketing holidays to clients via travel agents, websites, brochures and television advertising
• handling bookings, invoicing and issuing of tickets
• undertaking pre-holiday research into local facilities
• inspecting hotel safety and cleanliness
• offering sightseeing advice
• organizing and leading excursions and entertainment
• Liaising with accommodation owners, agents, coach companies etc.
• problem solving
• resolving conflict with clients
• referring complaints and problems to senior management
• Writing reports.
Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
1_ Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
2_ Maintains security by following procedures; monitoring logbook; issuing visitor badges.
3_ Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
4_ Maintains safe and clean reception area by complying with procedures, rules, and regulations.
5_ Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
6_ Contributes to team effort by accomplishing related results as needed.