محمد Midhilesh

System Administrator في Etoile Fashion

• الإمارات العربية المتحدة
• أشغل هذه الوظيفة منذ يوليو 2018

Maintain all IT systems including LAN, WAN, ERP, POS, CRM, telephone and related systems.
* Support, Monitor, test and troubleshoot hardware and software problems (Level 2).
* Performing and coordinating effective installation and performance of advanced operating system hardware and
software on servers.
Key responsibilities: -
* Install new software release, system upgrades, evaluate and install patches and software related problems.
* Support and maintain end user requirements, including troubleshooting, account maintenance and training.
* Perform appropriate procedures, documentation, inventory assessment and other procedure related to IT.
* Maintain, monitor, analyse system components and make recommendations regarding computer system security,
monitor network, computer, and disk utilization.
* Play a role in Developing and implementing an IT disaster recovery plan.
* Inventory and provide accounting for Company resources including software, server, workstation, and laptop systems.
* Conduct software and hardware evaluations provide technical analysis and implement systems to meet company IT
goals.
* Work with team to automate management tasks, streamline process and perform and standard administration
functions as needed.
* To deal with hardware/Software/office automation/infrastructure vendors. Software support companies/Consultants,
POS Users, Back-office Users, office automation product Users, Telecommunication providers and group companies.

IT System Engineer في Ways InfoTech LLC

• الإمارات العربية المتحدة
• يونيو 2018 إلى يونيو 2018

Consulting and understanding business client need and ensuring system

IT Administrator في Bluecamel Design L.L.C

• الإمارات العربية المتحدة
• يونيو 2016 إلى يونيو 2017

Providing an efficient and effective operation and support of Administrative IT infrastructure, applications and users.
Provide service that respects and protects the rights of the Blue Camel Design users and maintains their privacy and
confidentiality.
 Continuing maintenance and acquisition of ICT based knowledge and skills required for the position. Demonstrate
commitment to improvement of knowledge and skills.
 Demonstrate an ability to participate as an active team member consistent with the philosophy and policies of the
company.
Key Responsibilities:
 Provides day to day support to Users, Hardware & Applications. Consistent prompt response to support requests and
Issues are resolved in a timely manner, tracked to completion and progress is communicated.
 User requests are always logged and appropriately detailed
 Server, PC & Application target up time of 99% is achieved and system performance is achieved.
 Deployment, management, troubleshooting and administration of Servers (Physical and Virtual).
 Administrating and maintenance of Microsoft Exchange server (Office365),
 Maintains the company's Network & Data Administration and Security.
 Maintenance of LAN/WAN/Internet including routers, firewalls & switches.
 Ensure that all implemented Corporation IT security measures are working effectively and adhered to actively administer the
Anti-Virus Solution- Trend Micro.
 Monitor the health of the storage area network- IBM Storwize v3700
 Administer and monitor the data backup solution-Backup Exec -2015 and tape Library-HP MSL 2024.
 Ensure connectivity & access rights of folders, shared drives, printers, scanners as well as availability of all the applications.
 Administrating and maintenance of Avaya IP office 500-user creation, adding new extension and config telephones as well.
 Maintain Attendance management system.

Tech Support Engineer في CYBER ALPHA SECURITY

• الهند
• أبريل 2011 إلى مايو 2013