Logistics Coordinator
NIA LIMITED
Total years of experience :16 years, 1 Months
•Coordinating with after sales department (Electronics and Office Automation) pertaining to customer inquires/ complaints.
• Issuing the work orders to the appropriate technical resource who can attend to the work.
• Monitoring the status of the reactive order works, identifying and addressing any areas of delay.
• Ensure that the customer is kept informed about the progress of their work requests, as appropriate.
• Closing out of completed orders ensuing all necessary information is entered into the system.
•Provide effective communication with colleagues and customers on issues relating to the activities within the cluster
• Liaising with after sales department (Electronics and Office Automation) pertaining to customer enquires/ complaints.
• Responsible to issue the work orders to the appropriate technical resource.
• Monitoring the status of the reactive order works, identifying and addressing any areas of delay.
• Ensure that the customer is kept informed about the progress of their work requests, as appropriate.
• Closing out of completed orders ensuing all necessary information is entered into the system
• Liaising with After sale team of all (Carrefour, LULU, Sharaf dg, and all other stores in UAE) about sales and services.
• Responsible for arranging the delivery and service on time to the customer.
• Submission of invoices to Account department after the delivery.
• Updating the issues if any, to sale & after sale team via mail, phone, and fax.
• Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc (for spare parts of Home )
• Handle incoming phone calls related to service and delivery requests, sales promotions, etc.
• Maintain competent understanding of company’s products, their functions and alternatives.
• Coordinate, analyze and improve customer service functions to meet company goals.
• Maintain database of customer sales order and invoicing records.
• Act as a Sales and Service coordinator thereby supporting the Sales team.
• Responsible for delivering timely accurate quotations and various pro-forma invoices to customers, processing inquires through personal visits, email, phone and fax.