mohammed Inkeshaf

Desktop Support Engineer at ACS

• Saudi Arabia
• October 2016 to November 2018

 Deployment of Windows 10 to Users machines.
 Configuring Decription of HDD.
 Installation & Configuration of Branded Desktop and Laptops.
 Installation & Configuration of Printers, Network Printers .
 Administrating, Securing Shared Resources and implementing permissions for accessing files and resources.
 Configuration of Microsoft Outlook for new user.
 Taking backup of Microsoft Outlook, Address Book and other files, before format, and new installations.
 Adding and connecting computers to domain troubleshooting intranet of company.
 Arrange ports according to computers.
 Responsible for complete troubshoot of PC’s Laptops, Network Printers, replacing hardware if necessary, Installing Toners & Catridges
 Installation & Configuration of Softwares and complete setup.
 Responsible to coordinate with Vendor’s for Pheripherals of Printers like XEROX.
 Updating Logs, status of User’s resolving problem, pending cases in Help Desk for further action.and doing followup until the problem solved.
 Responsible to create weekly reports of Hardware, printer, laptop which were assign to user’s for inventory record.
 Updating the Patches, of operating system, MS, office, Periodically.
 Creating new user hardware forms and taking approval from the IT Supervisor through email for Hardware like, AssigningLaptop, Desktop, Printer, etc on Daily basis.

at 2018 Sabic ( Saudi Basic Industries Corporation)

• September 2016 to September 2016

Desktop Support Engineer at 2013 Maaden– Saudi Arabian Mining Company. Saudi Arabic Computer Systems Co. Ltd

• Saudi Arabia - Khobar
• January 2008 to October 2013

 Deployment of Windows 10 to Users machines.
 Configuring Decription of HDD.
 Installation & Configuration of Branded Desktop and Laptops.
 Installation & Configuration of Printers, Network Printers .
 Administrating, Securing Shared Resources and implementing permissions for accessing files and resources.
 Configuration of Microsoft Outlook for new user.
 Taking backup of Microsoft Outlook, Address Book and other files, before format, and new installations.
 Adding and connecting computers to domain troubleshooting intranet of company.
 Arrange ports according to computers.
 Responsible for complete troubshoot of PC’s Laptops, Network Printers, replacing hardware if necessary, Installing Toners & Catridges
 Installation & Configuration of Softwares and complete setup.
 Responsible to coordinate with Vendor’s for Pheripherals of Printers like XEROX.
 Updating Logs, status of User’s resolving problem, pending cases in Help Desk for further action.and doing followup until the problem solved.
 Responsible to create weekly reports of Hardware, printer, laptop which were assign to user’s for inventory record.
 Updating the Patches, of operating system, MS, office, Periodically.
 Creating new user hardware forms and taking approval from the IT Supervisor through email for Hardware like, AssigningLaptop, Desktop, Printer, etc on Daily basis.

• to

Responsible to coordinate with Vendor’s for Pheripherals of Printers like XEROX.
•Updating Logs, status of User’s resolving problem, pending cases in Help Desk for further action.and doing followup until the problem solved.
•Responsible to create weekly reports of Hardware, printer, laptop which were assign to user’s for inventory record.