Mohammed Mostafa

• Develop and implement effective sales strategies to achieve company targets.
• Lead, mentor, and motivate the sales team to drive performance and exceed KPIs
• Manage the full sales cycle from prospecting to closing deals
• Prepare accurate sales forecasts, reports, and performance analysis
• Monitor sales team performance and conduct regular training sessions to enhance skills

• Upselling and cross-selling: Identify additional products or services that may complement a clients initial purchase,
and propose them as upsell or cross-sell opportunities.
• Customer relationship management (CRM): Maintain and update records of customer interactions, preferences, and
purchase history to better serve and retain clients.
• Processing payments: Cashiers handle various forms of payment, such as cash, credit cards, debit cards, and mobile
payments. They must be skilled in counting and verifying the correct change and accurately entering payment
information into the POS system.

• Troubleshooting issues: Diagnose and resolve customer issues related to products or services, providing step-by
step guidance when necessary.
• Ensuring quality assurance: Adhere to call center quality standards and guidelines, ensuring a high level of customer
satisfaction.

• Accounting daily entries
• Ledger
• Daily American preparing
• financial statements
• Preparing a complete accounting system on excel

banking operations - customer service

Customer service
Operation