Technical Support Engineer
Al Faraa Group
Total years of experience :10 years, 11 Months
• Microsoft certified IT-Technical support engineer over 3 years’ experience in windows operating system computers and servers resolving any support issues that are raised to the service desk.
• Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure.
• An excellent communicator can relate well with people at all levels and has the flexibility of working well with team and on my own.
• All Windows Application first level support problem solutions.
• Diagnosing hardware failure of All desktop and laptop.
• Domain user installation.
• Network drive installation.
• Configuring WIFI -WPA2 Enterprise
• Installation and Configuration of Local & Network Printers.
• Configuring Avaya IP Telephone Set-up.
• Installation & configuration of MS Office, Outlook (POP3 & Exchange)
• Permissions to files and folders for users on file sharing server-NTFS (Resource Access)
• Configuring and Maintaining Domain Controllers \[AD, GPO, DNS, DHCP\]
• Working on miscellaneous calls /mails dropped by Helpdesk & lead.
• Maintaining on site servers, tape loaders, routers, switches and desktops.
• Troubleshooting, Diagnosing malfunctioning in the operation of hardware and software.
• Coordinating with asset Team and Vendor for hardware issues.
Intermediate (MPC) - 2006-2008 Narayana Junior College, Visakhapatnam - 56%.
SSC (10th Standard) - 2005-2006 Rama Krishna Public School, Visakhapatnam - 63%.