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mohammed mufleh, SAFETY OFFICER

mohammed mufleh

SAFETY OFFICER·Kefan optics Factory

Kuwait

High school or equivalent, Safety

Work experience

Total years of experience: 4 years, 5 months

SAFETY OFFICER

January 2025 - Present

Kefan optics Factory

Sabhan, Kuwait

January 2025 - Present

• Eager to contribute to a safe working environment by ensuring compliance with safety regulations, promoting safety awareness, and supporting
continuous improvement in health and safety performance. Strong communication, analytical, and problem-solving skills with a commitment to
professional growth in the HSE field.
• Implemented comprehensive safety protocols and conducted regular risk assessments at Kefan Optics Factory and compliance with industry safety
standards.

Company industry:
Facilities & Property Management
Job role:
Safety

Call Center supervisor and trainer

January 2022 - Present

Kefan Optics Company

Jabriya, Kuwait

January 2022 - Present

Organize team-building activities.
Swiftly solve issues that require the attention of a supervisor
Provided information on additional services and products if
applicable
Dealt with customers, suppliers, providers, and contractors in a warm
yet professional manner.
Always give precise and useful information or escalated with a
supervisorwhen not possible.
Clearly articulate what can and possibly cannot be done to address
the reasons behind the problems.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Center supervisor and trainer

January 2022 - Present

Kefan Optics Company

Al Qadisiya, Kuwait

January 2022 - Present

Call
Organize team-building activities.
Swiftly solve issues that require the attention of a supervisor
Provided information on additional services and products if
applicable
Dealt with customers, suppliers, providers, and contractors in a warm
yet professional manner.
Always give precise and useful information or escalated with a
supervisorwhen not possible.
Clearly articulate what can and possibly cannot be done to address
the reasons behind the problems.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CALL CENTER SUPERVISOR AND TRAINER

February 2022 - January 2025

Kefan Optics Factory

Sabhan, Kuwait

February 2022 - January 2025

• Organize team-building activities.
• Swiftly solve issues that require the attention of a supervisor
• Provided information on additional services and products if
• applicable
• Dealt with customers, suppliers, providers, and contractors in a warm
• yet professional manner.
• Always give precise and useful information
• Led and trained a high-performing call center team at Kefan Optics Company, optimizing customer service processes to enhance client satisfaction
and increase issue resolution efficiency

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Education

NEBOSH

June 2025

June 2025

High school or equivalent, Safety

Kuwait

NEBOSH IGC

March 2025

March 2025

High school or equivalent, Safety And Environment

Kuwait

the American University of the Middle East (AUM)

June 2022

June 2022

Bachelor's degree, Mechanical Engineering

Kuwait

aum

February 2022

February 2022

Bachelor's degree, هندسة ميكانيكية

Kuwait

مهندس ميكانيكي
View attachment

the American University of the Middle East (AUM)

February 2022

February 2022

Bachelor's degree, Mechanical

Kuwait

the American University of the Middle East (AUM)

January 2022

January 2022

Bachelor's degree, Mechanical Engineering

Kuwait

Fahad al Duwairi high scool

June 2016

June 2016

High school or equivalent, Teacher Training

Kuwait

Fahad al Duwairi high scool

June 2016

June 2016

High school or equivalent, Civil Engineering And Geomatics

Kuwait

Fahad al Duwairi high scool

May 2016

May 2016

High school or equivalent, high school

Kuwait

Skills

Computer Service
Expert
Computer Service
Expert
التعامع مع الحاسب الآلى
Expert
التعامع مع الحاسب الآلى
Expert
Administrative Supervision
Expert
Administrative Supervision
Expert
Engineering
Expert
Engineering
Expert
Administrative
Expert
Administrative
Expert
البحث عن التطور
Expert
البحث عن التطور
Expert
التعلم السريع
Expert
التعلم السريع
Expert
التركيز في العمل
Expert
التركيز في العمل
Expert
التواصل والعمل بفريق والكمبيوتر
Expert
التواصل والعمل بفريق والكمبيوتر
Expert
اعمل بجد
Expert
اعمل بجد
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
DISASTER PLANNING
Intermediate
DISASTER PLANNING
Intermediate
ELECTRICAL ENGINEERING
Intermediate
ELECTRICAL ENGINEERING
Intermediate
HAZARD IDENTIFICATION
Intermediate
HAZARD IDENTIFICATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MECHANICAL ENGINEERING
Intermediate
MECHANICAL ENGINEERING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
RISK ANALYSIS
Intermediate
RISK ANALYSIS
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
العمل تحت الضغط
Expert
العمل تحت الضغط
Expert
Reading
Expert
Reading
Expert
LIFELONG LEARNING
Intermediate
LIFELONG LEARNING
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
WORKPLACE SAFETY
Intermediate
WORKPLACE SAFETY
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Memberships

Kuwait Society of Engineers

mechanical Engineering member

February 2023

Training and Certifications

Certifications
MICROSOFT OFFICE APPLICATIONS
GCFGLOBAL COMPUTER BASICS
MICROSOFT EXCEL
CPD- Safety Management
CPD- Process Safety Management certificate
International General Certificate (IGC)
membership
CPD- Safety Management in The Oil and Gas Industry certificate
CPD- Process Safety Management certificate
Occupational Health and Safety
Occupational Health & Safetywith
NEBOSH International General Certificate in Occupational Health and Safety.
NCB academy
Mar 2026
Show credentials
Health and Safety Certified in Occupational Health & Safety

Hobbies and interests

sports
Reading books and articles
الكمبيوتر