Executive Manager of Retail Collections
AL-Rajhi Bank
Total years of experience :22 years, 6 Months
• Responsible for clients who granted Personal Loans, Home Finance, Auto Finance, Credit Cards, SME and all Consumer Finance from the bank.
• Keeps a good relationship with various sectors including Government and large private companies.
• Minimize the Write-off debts to increase the bank's benefit ratio.
• Maximize MIB & Recoveries.
• Improve marketing relationship with the Financial Management by facilitating the collection and marketing operations.
• Analyzed the position of competitors' performance and identified their powerful and weakness points to improve the general performance of the bank's Collection in the industry.
• In charge of work division, and improving staff productivity and department efficiency by distributing indicators to develop work initiatives, achieve goals and find proper solutions for hard cases.
• Control the delinquent debts of Retail Products to fulfill high performance of payment.
• Improve system for information and develop staff skills to identify updated data about skipped borrowers.
• Responsible for leading one organized team, arranging a timetable for all year period, finding some methods to accommodate the clients services such as customer information and needs by feedback.
• Produce annual report about the Collection Business and department situation.
• Manage and review the performance of External Agencies Business on monthly basis.
• Distribute the amounts of accounts between the Agencies in equal, in order to facilitate monitoring operation of their performance at end of each month.
• Distribute the amounts percentage between Agencies compared to portfolio volume.
• Maintaining the amounts by looking for special strategies, this would lead the bank to earn more benefits from re-scheduled programs.
• Initiate legal actions by carrying hard cases utilize the Execution Law & Courts procedures
• Balancing the operation of settlement and collected amounts.
Study the Auto/Home Finance applications according to the Bank's policy & procedures/criteria.
Analyze the financial resources of the applicant and decide his ability for regular repayment.
Check applicant’s credit history during BOS database.
Identify the 5Cs (Character / Credit History / Capital / Collateral / Cash Flow)
Mark any discrepancies during the application and follow-up with concerned department till be rectified.
Highlight any attempt for fraud and raises up with Fraud Management carrying supportive documents which proves the fraudulence case.
Recommend for solution of any issue which does not include in the business policy.
Approve/reject the application either for Auto or Home, as initiated approval/rejection documented by useful comments and thereafter carry the application (systematized) to be decided by Department's Head.
Prepare all legal documents which should be signed by applicants.
Issue a disbursal note which confirms the payment to developer/dealers/seller, which would be paid by Bank through Operations Department.
Arrange of issuing daily report includes approved/rejected cases, and monthly one will be produced at end of month.
Maintain all income / outgoing administration correspondences of Credit Initiation Unit.
Monitor the Staff Performance.
Coordinator of Department in BCP/BRP.
Champion of Retail Credit Department in new Core Banking System (iMAL).
Regular meetings with Head of Retail Credit to discuss the growth of business and the other relative issues.
• Devising and maintaining office systems, including data management and filing.
• Arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.
• Screening telephone calls, inquiries and requests, and handling them when appropriate.
• Meeting and greeting visitors at all levels of seniority.
• Organizing and maintaining diaries and making appointments.
• Dealing with incoming email, faxes and post, often corresponding on behalf of their manager.
• Taking dictation and minutes.
• Carrying out background research and presenting findings.
• Producing documents, briefing papers, reports, and presentations.
• Organizing and attending meetings and ensuring their manager is well-prepared for meetings.
Other Assignments:-
• Analyst of daily business reports that issued for Net Credit Loss (NCL).
• Prepare the Department Management Information reports on monthly basis (MI).
• Prepare monthly schedule of department incentives, as well as a final schedule would be prepared at end of year includes the rest accumulated incentives.
• Check the annual appraisal reports for all department staff.
• Maintain all income/outgoing administration correspondences.
• Produce forecast report on daily basis, to monitor the business situation for next 6 months, to see what improvement that department needs.
• Review workload of subordinate staff and follow-up appropriate activities and make sure that work is done according to set procedures.
• Participate of minimizing losses and delinquency rate whilst retaining good customer relation for future lending options.
• Monitoring the delinquent buckets of installments movement.
• Arrange with insurance companies for formal claims of those borrowers customers who died prior fully settled of their financial obligations.
