محمد Musthic

 Provide technical support to staff and students desktops/Laptops
 Trouble shooting Interactive White Boards / Smart Boards connectivity issues
 Resolving escalated user complaints without the need for team lead intervention
 Made use of helpdesk systems to prioritize work-load and update queries and calls.
 Documenting troubleshooting and problem resolution steps
 Participation in providing training to users as required
 Asset tagging the resources such as laptops, phones, printers, etc..
 Installation, configuration & troubleshooting of operating systems on windows
 Scheduling regular backups such as monthly, weekly, etc.
 Changing back up tapes
 providing direct service and technical support to user through phone, email and in-person

Windows Server 2008 management:

 Active Directory Domain Controller (Read only DC, Child DC)
 Active Directory Domain Services
 DHCP Server
 DNS
 File & Print Server
 Database Storage Server
 Group Policy Management
 Registry Management
 Scheduled Tasks (Backup, AD DS Backup)

 Handled assignments pertaining to hardware, software & networking.
 Configuration of all hardware & software devices under Windows.
 System administration under Windows environment.
 Upgrading & maintenance of all systems.
 Installation, configuration & troubleshooting of operating systems on windows
 Managing of win98, WINXP & LAN
 Assembled & trouble shooted computer problems.
 Troubleshooting Printers & formatting PCs.
 Installation of Operating Systems.
 Installation of antivirus software & internet configuration set up.
 Networking using Windows platforms.