Head Of Central IT Projects & Compliance Department
BestFinancier Labelvie Carrefour
Total years of experience :13 years, 10 Months
Corporate Teams Management supporting the group companies :
-IS Projects
-IT Security
-IT Quality
-IT Gov.
-IT Teams ( N-1 & N-2 )
-Corporate Projects
Automotive Plants IT management :
- Team management: L et L-1
- IT Infrastructure management : Multi-Site (Production Lines, IT ressources…)
- End User Support & Help Desk, Incidents & change management
- Purchasing, IT Contracts, Budget CAPEX & OPEX Operations
- Standards, IT compliance implementation & support : ITIL, J-SOX, FAM Policies…
Automotive industry ( Wire Harness + Camera + Mirrors + Washer Tank ), +5 M DH :
-IT infrastructure & Network Setup
-Data Center implementation : Networking + Servers + Air condition + UPS & Backup + Extinguish Sys.
-IT / IS Project Management : Ressources, Planning, Communication, Budget, Invest. Expenses
-IT support processes(incident, change, problem )
-IT Manufacturing : production Lines IT supply & support
-Contracts and Suppliers Management
-Systems Solution : End User & Server
mission: IT Setup & First Life Support)
Technical
- Infrastructure Management: Hardware, Licences, Backups...
- HelpDesk & Technical Support
- Design & Development of software solutions
- Software maintenance
- Plateformes : Development, Test, Production
- Team Manegment : Developpers & techniciens (4 ingeneers and 2 technicians)
- Contratcs, technical Specs & Reporting
Achievements
- Design & Development of Web and Desktop solutions for clients
- Apps Support : software maintenance, updates, upgrades, patches…
- Implementation and administration of production servers
- Managing Consultants Missions on Client Sites
- Installation of training & test environment : SAP IDES
Technique SAP
- SAP roles management, Installations & upgrades
- SLA : categorization, taking into account and processing
- L1 administrators suppervision
- Coordination between Team Leads of different capabilities
- Iincidents resolution, changes implementation and support of international clients
systemes : JCDecaux, LACAT, Orangina, Carrefour Europe
HP Change Management Leader
Missions
- Windows Changes, Unix & Linux, Oracle solution, SAP
- Planning, follow-up and implementation of system changes for international clients :
JCDecaux, LACAT, Orangina, Carrefour Europe...
- Change Proccess Team Management (4 ingeneers and 1 technician
Missions
Technical
- Managing local IT infrastructure on Rabat and distant VPS Servers at USA
- Helpdesk and technical support for all subsidiaries of the group
- Design and implementation of software solutions for all subsidiaries
- Setup and suppervising of backup plan and data transfer between US & Morocco
- Online solutions support : Doc international, e-Learning, GED…
Management
- IT budgeting in collaboration with financial manager
- Managing Setup and RUN of computer room
- Managing Design & implementation of software solutions
- IT Team Management (internals & Freelancers) & coordination with US Support team
- Accreditation and authorization projects support
Achievements
- IT Infrastructure and Computer Room at Rabat
- Design, and implementation of finiancial and administrative software solution
- Local & Distant (US) backup Plan
- Upgrade of the IT Park
- Update of training and educational content
- ACBSP accreditation project of Educational subsiadiary at Morocco
Technical
- Design of software solutions, Servers administration, Software Solutions implementation
and end users training, Support & incidents resolution
Management
- Technical team Lead (2 technicians)
- Translation of functional processes to IT solutions (law 65-00 )
- Technical tasks dispatching and follow-up
- Coordination between the hierarchy and the team
- Local IT Infrastructure (Network, Servers…)
- Client software projects ( Public & private )
- Design and implementation of software solutions for clients
- Out door Projects meeting with the GM
- Training team members
- Training end users
- Team Management of 14 collaborator (ingineers and technicians)
Plant Data Center implementation: Network, Switching, Servers, Vmware, Vaeem…
- IT infrastructure & Network Setup & Support Project
- End User Computing Industry & Office
- Contracts and Suppliers Management: POs, Investments, Expenses, CAPEX...
- Solution Système : Budget & Technical Specs
,
courses: - Certified Scrum Master ( Agile Method) - ITIL v3 & ITILv2 Certificate - SAP Certified Technology Associate - System Administration - Microsoft Certified IT Professional (MCITP) - CISA(ISACA) Training Certificat - Certified Coach Personal Development
- Specialized
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