Mohammed Nadeem

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems.
• Talking staff/clients through a series of actions, either face to face or over the telephone.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required.
• Providing support, including procedural documentation.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Testing and evaluating new technology.

• Answering technical queries.
• Installing, supporting, and maintaining servers and other computer systems
• Installing and configuring new hardware and software.
• Performing routine audits of systems and software.
• Performing Server backups.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Troubleshooting any reported problems.
• System performance tuning.
• Insuring that the network infrastructure is up and running.
• Maintaining inventory of all IT Equipments and software’s