محمد ناهد

• Coordinate and supervise daily operations across multiple training centers, ensuring timely delivery of driving lessons
and assessments.
• Manage real-time scheduling and allocation of 70+ instructors and 85+ vehicles using Orbit software, maintaining high
operational accuracy.
• Respond promptly to schedule changes, cancellations, and emergencies, minimizing customer service disruptions.
• Serve as the communication link between instructors, customer service teams, and branch managers to keep
operations aligned.
• Monitor training slot availability and resource utilization across departments to maximize efficiency.
• Maintain detailed records of daily operations, delays, and exceptions in Orbit to support transparent reporting and
analysis.
• Generate and submit daily reports on resource usage, performance metrics, and invalid sessions; track and classify
invalid sessions for accurate follow-up.
• Monitor and maintain in-vehicle and test-area camera systems, reporting technical issues promptly to ensure smooth
in-test sessions.
• Handle and document RTA-implemented fines, coordinating with relevant departments for compliance and timely
resolution.
• Reduced operational scheduling conflicts by 23% through more effective use of Orbits scheduling and monitoring
tools.
• Contributed to a 12% improvement in overall training efficiency by streamlining internal coordination processes.
• Recognized by supervisors for exceptional handling of last-minute changes and maintaining operational stability during
peak hours.
• Supported onboarding and training of new staff on Orbit system functionality.

• Promoted credit cards and personal loans through consultative, needs-based selling.
• Analyzed customer financial needs and provided tailored product comparisons.
• Educated clients on product benefits to drive successful sales conversions while ensuring compliance with internal
banking policies and UAE financial regulations.
• Consistently achieved monthly sales targets through strong interpersonal and persuasive skills.

• Acted as primary liaison between clients and internal construction teams during property handovers.
• Provided clients with milestone updates throughout the property lifecycle, from construction to registration.
• Managed post-sale services, coordinating unit interior completion and ensuring client satisfaction.
• Facilitated bank loan coordination, sales tracking, and legal document submissions.
• Prepared monthly performance and collection reports for the CEO.

• Handled high-priority escalations, including CEO-level and consumer forum cases, within strict TAT.
• Delivered prompt, empathetic resolutions via voice and email channels.
• Partnered with logistics, tech, and warehouse teams to resolve root-cause issues.
• Maintained detailed case logs and contributed to policy and process improvements.

• Recovered overdue telecom bills by engaging customers over voice and chat platforms.
• Retained at-risk customers by offering tailored solutions and discounts to reduce churn.
• Consistently met and exceeded KPIs in collections, retention, and customer satisfaction.
• Trained in de-escalation techniques and CRM software usage.