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Mohammed Naser, Service Manager

Mohammed Naser

Service Manager·Mitsubishi Al-Esayi (KSA)

Saudi Arabia

Bachelor's degree, Mechanics Power

Work experience

Total years of experience: 9 years, 7 months

Service Manager

June 2024 - Present

Mitsubishi Al-Esayi (KSA)

Alqasim, Saudi Arabia

June 2024 - Present

• Lead a team of 2 engineers and 5 technicians within a controlled-volume workshop environment
• Increased customer satisfaction from 83% to 94%
• Improved NPS from 68% to 79%
• Eliminated backlog and improved repair turnaround time
• Ensured zero pending cases and improved workflow efficiency

Company industry:
Automotive Dealership & Distributor

Service Reception Manager

October 2019 - June 2024

Toyota & Lexus (KSA)

Hail, Saudi Arabia

October 2019 - June 2024

• Managed a team of 5 engineers across mechanical and body & paint operations operated within a high-volume
service environment handling up to 45 vehicles per day
• Increased NPS from 62% to 79%
• Improved target achievement from 80% to 96-100%
• Reduced pending cases and significantly minimized open job orders

Company industry:
Automotive Dealership & Distributor

Automotive Workshop Engineer

November 2018 - October 2019

Renault

Cairo, Egypt

November 2018 - October 2019

• Diagnosed vehicle issues and supervised maintenance work

Company industry:
Automotive Dealership & Distributor

Service Advisor

July 2017 - November 2018

Nissan

Cairo, Egypt

July 2017 - November 2018

• Handled customer requests and provided technical advice

Company industry:
Automotive Dealership & Distributor

Production Engineer

March 2017 - June 2017

York International

Cairo, Egypt

March 2017 - June 2017

Company industry:
Industrial Production

Mechanical Engineer (CNC)

March 2016 - June 2016

Smart Service Group

Cairo, Egypt Hybrid

March 2016 - June 2016

Company industry:
Technical Maintenance & Repair

Education

Faculty Of Engineering - Helwan University

July 2014

July 2014

Bachelor's degree, Mechanics Power

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

Skills

TSA 21 TOYOTA Automobile Fundamentals
Expert
TSA 21 TOYOTA Automobile Fundamentals
Expert
Advanced Automotive Diagnosis Course
Intermediate
Advanced Automotive Diagnosis Course
Intermediate
Advanced Automotive Technologies Course
Expert
Advanced Automotive Technologies Course
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MECHANICAL ENGINEERING
Expert
MECHANICAL ENGINEERING
Expert
OPERATIONS
Expert
OPERATIONS
Expert
TEAM LEADERSHIP
Expert
TEAM LEADERSHIP
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
English Course (Cambridge Certified)
AutoCAD
ICDL (Microsoft)
Advanced Automotive Diagnosis
Toyota Advanced Automotive Technologies
Toyota TSA 21 - Automotive Fundamentals