CUSTOMER SERVICE AGENT
MTN Telecommunication
Total des années d'expérience :1 years, 5 Mois
Input customer information, call notes and personal data onto internal database.
•Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
•Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
•Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
•Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
•Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
•Prepared range of written communications, documents and reports.
•Developed ongoing programmers' using good team communication and collaboration.
•Picked up additional tasks to aid team success.
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