System Administrator & Technical Support Engineer
Rolaco Trading & Contracting Holding
مجموع سنوات الخبرة :3 years, 8 أشهر
-Complete migration of systems.
-UPS Systems.
-Firefighting System.
-DATA Center Labeling & Cable Organizing.
-Firewall Configuration, Troubleshooting, Managing.
-Internet Links monitoring, Troubleshooting & Communications with ISP's + Invoicing, Archiving, Following & Scheduling.
-Complete Infrastructure Connectivity & Troubleshooting from ISP's (STC, Cyberia, ITC, Mobily) to Modems to Firewalls to Switches, till users.
-Enterprise Trend Micro Antivirus Daily Monitoring & Managing.
-Microsoft Exchange SERVER 2012 Managing.
-Taking backup operations.
-Windows Server 2012 Active Directory, file & Storage Services, Rights & permissions, Hyper-V.
-CCTV Systems Complete Implementation & Management.
-Time Attendance & Access Control Systems Complete Implementation & Management.
-Windows Firewall Security & Rules.
-Microsoft Outlook 2007, 2010 & 2013 Troubleshooting.
-Communication & follow up with Clients & Vendors.
-Excellent Negotiation Skills with vendors having Discounted prices for projects.
-Solving almost All Technical Issues with Computers, Laptops & printers.
-Give Training to IT Members when ever is needed.
-Conduct Site Surveys for projects.
-Documentation & Payment Requests.
-IT Asset Management
-Consulting Clients about Project Requirements and Objectives
-Designing Research Methods such as Interviews and questionnaires
-Supervising Staff
-Monitoring work progress
-Writing Reports
-Analyzing, Translating and Presenting Results.
-Assist Network Administrator in supporting server applications and operating systems.
-Provide helpdesk assistance in resolving software, hardware and network related problems.
-Assist in equipment set-up and software installation and updates.
-Perform troubleshooting, archiving and back-up of server applications.
-Manage inventory of software licenses, software application, hardware components and IT supplies.
-Generate email and network accounts for new users.
-Configure computers for new users.
-Update regularly emails and phone numbers of users.
-Respond to service calls and emails promptly.
-Coordinate with Manager to set user access, permissions and roles to prevent unauthorized access.
-Troubleshoot all technology issues
-Maintain log and/or list of required repairs and maintenance
-Make recommendations about purchase of technology resources
-Provide network access to all staff
-Connect and set up Desktops
-Provide network accounts and passwords as required
-Complete Technical Support Services.
-Windows Server 2003 Administrating.
-Monitor system performance
-Share Files & Printers.
-Create a backups
• Prepare reports and assessments
• Manage team performance and progress
• Coordinate, attend and lead team meetings