Partner support coordinator
Booking.Com
Total years of experience :11 years, 6 Months
- Checking and processing new registrations and helping partners to put their properties open bookable.
- Providing support to new partners during the sign-up process.
- Verify that the website has accurate information and pictures of newly registered hotels.
- Actively contact to properties in the different statuses of the registration process.
- Delivering training to new hotels and partners on how to use Booking.com extranet and rates & availability.
- Checking and verifying the eligibility of properties to join Booking.com.
- Meeting performance targets for speed, efficiency and quality
- Finding ways to measure partner’s satisfaction and report to my manager to improve services
- Providing help and advice to partners.
- Managing and monitoring activities of all employees in the front office department and making sure they adhere the standards of excellence and the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Maintaining a professional and high quality service oriented environment at all times
- Act as manager on duty for the hotel, dealing with complains, problem solving, disturbances, special requests and any other issues that may arise
- Inform front office staff of daily activities, groups and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly.
- Supervise upsell program at the front office and work as part of management team to try and maximize revenue for the hotel
- Work closely with the housekeeping department to improve guest services and foster cross departmental communication
- Being involved in staff recruitment and appraisals
- Coordinate daily activities with hotel management team on a daily basis
- Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a strong team atmosphere and culture
- Dealing with escalations and troubleshooting emergencies. Ensure staff is fully trained in emergency procedures
- Training receptionists and co-workers how to increase revenue and on the NH standards
- Making the work schedules
- Ordering office supplies
- Checking guest in and out
- Selling tours, rooms, breakfast and other services
- General administration
- Assigning workers their duties and inspecting work for conformance to prescribed standards of cleanliness
- Investigate complaints regarding housekeeping service and equipment and take corrective action
- Coordinate work activities among departments
- Conduct orientation training and in service training to explain policies, work procedures and to demonstrate use and maintenance of equipment
- Evaluates records to forecast department personnel requirements
- Make recommendations to improve service and ensure more efficient operation
- Making monthly schedule for the Housekeeping department
- Establishes standards and procedures for work of housekeeping staff
- Leading and supervising the housekeeping team
- Handling guest requests/complaints
- Ordering housekeeping supplies
- General administration
- Undertaking pre-holiday research
- Making arrangements for catering, accommodation, transport and excursions
- Preparing all the necessary paperwork for visa, insurance and travel permits
- Inspecting hotel safety and cleanliness
- Offering sightseeing advice
- Organizing and leading excursions
- Providing pricing information
- Translating and interpreting
- Lecturing about Egyptian history at the famous historical Egyptian sites
- Solving problems and emergency situations (such as being in the desert without petrol or immediate medical assistance)
- Preparing reports